Guest Services Agent – Part Time in Victoria, BC

Fairmont Hotels & Resorts

Branch Victoria BC CA

Guest Services Agent – Part Time
Victoria, BC

Job Level : Colleague Schedule : Part-time Shift : Rotating / Shift Work Travel : No Closing Date : 25.Sep.2014, 1:59:00 AM Job Number: EMP00396

Primary Location


Canada-Victoria-The Fairmont Empress

Employee Status



Guest Services Agent

First impressions are everything! As a Guest Services Agent with The Fairmont Empress you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Hotel Overview:
The Fairmont Empress majestically sits at the cornerstone of Victoria’s sparkling Inner Harbour. Our 477 room hotel with beautiful turn of the century architecture complements our warm and engaging service of turning moments into memories for our guests.

Summary of Responsibilities:
Reporting to the

Front Office Manager,

responsibilities and essential job functions include but are not limited to the following:

Learns the guests’ name and uses it regularly with warm and engaging service

Acknowledges guests in line

Confirms rate and type of room while checking guest into the hotel

Upon departure offers a friendly greeting and asks if stay was satisfactory

Takes responsibility for any guest inquiries and problems

Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional, prompt and discreet Guest Service

Other duties as assigned

A minimum of one year recent ( in the last five years) as a Guest Agent in a quality hotel demanding a similar standard of guest / customer service or a minimum of one year recent ( in the last five years) experience in a front of the house position with direct continuous guest/customer contact demanding a similar high standard of guest/customer service

Proficient working knowledge of computer software including Microsoft Office, Windows, Excel, Microsoft Word, and experience with a Property Management System

Completely fluent English language skills; both written and verbal

Clear, precise, professional and helpful telephone manner

A high level of responsibility and commitment with an excellent organizational skills – showing flexibility in handling multiple riorities and meeting deadlines

A team player with proven success in relationship building

Shows initiative with strong leadership and motivational skill

Proven ability to effectively solve problems and make decisions in a personable and self confident manner

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:
Must be legally eligible to work in Canada

Whether you’re launching your career or seeking meaningful employment, we invite you to visit


to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level








Rotating / Shift Work




Closing Date


25.Sep.2014, 1:59:00 AM

Job Number:

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Victoria, BC, CA
Posted on: 2014-09-11
Posted by: