Overview

Guest Service Agent in Huntsville, ON

Deerhurst Resort

Branch Huntsville ON CA

Position:
Guest Service Agent
Location:
Huntsville, ON

require Education & Experience  Previous guest service experience in a hospitality setting preferred  High school diploma an asset  Experience handling cash…

Duties & Responsibilities
 Recognizes and greets all guests and team members first
 Provides exceptional and professional service to our guests and team members
 Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
 Models all Deerhurst Resort Standards while caring for the guests, co-workers and
 Ensures complete & accurate check in and check out of all guests, using the SMS Host computer system, making room moves when necessary
 Attends to any guest complaint to ensure the guest need is met, dialogue with guest is tracked, follows-up with leader
 Confirms at check in, that full payment has been / is received for guest’s stay, utilizing credit card and debit machines, as well as acceptance of cash
 Performs switchboard duties, including use of multi-line phone system, walkie-talkies, and air-traffic radio
 Completes and uses Resort Suite computer system for booking activities, such as sports, spa, and Show reservations
 Answers all guest inquiries/questions and directing them to local attractions, activities, etc.
 Promotes Deerhurst Resort outlets to increase resort revenues
 Completes daily paperwork and balancing cash at the end of each shift
 Completes all other duties as assigned

Requirement Note:

Skills, Abilities & Attributes
 Guest oriented with a sincere, helpful, caring and friendly personality
 Able to work well with others
 Able to take initiative within given guidelines
 Pays precise attention to detail, order and cleanliness
 Has exceptional energy, flexibility and professionalism
 Enjoys offering exceptional service and meeting the needs of others
 Has effective communication skills (verbal, listening, writing)
 Able to handle cash with accuracy
 Able to comfortably work with computers
 Has exceptional phone manner
 Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
 Able to maintain composure and objectivity
 Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
 Able to evaluate and select among alternative courses of action quickly and accurately
 Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require

Education & Experience
 Previous guest service experience in a hospitality setting preferred
 High school diploma an asset
 Experience handling cash an asset
 Has intermediate level of competency in all Microsoft office components
 Valid Ontario “G” class license with a clean driving record

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Huntsville, ON, CA
Posted on: 2014-09-13
Posted by: