Grouse Mountain Resorts Call Centre Representative Full Time in British Columbia

Overview

Grouse Mountain Resorts

Branch BC CA

Position:
Call Centre Representative
Location:
British Columbia

Contacting guests to provide them with upcoming special events or promotions; Answering and responding to calls and emails pertaining to general inquiries,…

Job Responsibilities:
You love people and want to be the one to make their day. You are naturally warm and friendly, making people feel immediately welcome and important. You set the tone with a positive energy so that even when things are busy or guests are very direct, you are always calm, upbeat and resourceful.

Not only are you a “people person“, along with your charm comes good intellect and a desire to learn allowing you to adapt to your ever changing work environment. From a warm greeting, to a service explanation, to a restaurant suggestion, to appropriate speed of service and attentiveness, you keenly listen to your guests to match their particular expectations.

You are an organized problem-solver who wants to make a name for yourself as someone with exemplary experience in customer sales and service. You have excellent verbal and written communication skills given your sales experience. You`ve got all the requisite qualifications of skills in Microsoft Word and Excel, ability to type 30 wpm, ability to use customer service software applications, ability to work daytime, evening, weekends and holidays, and ideally ability to speak a second language.

Answering and responding to calls and emails pertaining to general inquiries, membership and pass sales, special event registration, and customer complaints

Providing guests with product details and seasonal activity information

Booking individuals for reservations in The Observatory fine dining restaurant and other programs

Registering guests for all adventure and tour packages and preparing appropriate paperwork

Group sales for Skyride, Ziplining, Fly Dine and Drive, Catering, Education, adventure, and all other mountain programs

Contacting guests to provide them with upcoming special events or promotions; conducting surveys

Performing outgoing sales promotions to existing members, potential new guests and lead generation

Basic office duties, including filing, verifying paperwork, data entry, mail-outs and more

Balancing sales and end of day cash-out

Other duties as required

Job Qualifications:
Sales Experience; lead generation an asset

Excellent customer service and sales skills

Professional verbal and written communication skills

Computer skills in Microsoft Word and Excel

Ability to learn customer service software applications

Ability to type 30 wpm

Ability to multitask and work under pressure in high volume situations

High attention to detail

Energetic phone etiquette

A willingness to learn new skills and a proactive approach to work

Ability to work daytime, evening, weekends, and holidays as required

Successful candidate will be asked to complete a clear background check

After successful completion of seasonal contract, potential to become full time permanent