Overview

Groupe sRK Customer Relationship Manager Full Time in Montréal, QC

Groupe sRK

Branch Montréal QC CA

Position:
Customer Relationship Manager
Location:
Montréal, QC

Over 3 years experience in Account Management, Service Management and/or Customer Relationships; Our client, a Montreal-based company in the IT sector, is…

Our client, a Montreal-based company in the IT sector, is seeking the services of a Customer Relationship Manager focused on customer relations, project tracking, contract renewal, welcoming new customers, and the expansion of services if necessary.
In addition to a competitive salary, the incumbent will have a bonus plan, an expense account, a group insurance plan and most importantly, a very stimulating work environment.
ROLES AND RESPONSIBILITIES

  • Ensure in collaboration with the sales team, that all written contracts reflect the services sold to the client.
  • In partnership with the appointed technical consultant to the account, he ensures that all the needs of its customers are satisfied through project proposals and additional services.
  • Ensure a high level of quality to the customer, interacting closely with the teams and internal departments.
  • Ensure clear and open communications with customers to understand the problems related to support, infrastructure and network. Undertake proactive measures to satisfy the customers.
  • Ensure to develop and strengthen its long-term relationship with customers.

REQUIREMENTS

  • Experience in selling IT products and/or services
  • Over 3 years experience in Account Management, Service Management and/or Customer Relationships;
  • Knowledge of IT infrastructure and networks desirable;
  • Excellent communicator and bilingual (French and English)
  • Resourceful, dynamic and autonomous;
  • Demonstrates leadership in the delivery of services to various business units;

Job Type: Full-time

Salary: $72,000.00 /year

Job Location:

  • Montréal, QC

Required education:

  • Certificat, DEC, DEP

Required language:

  • French AND English

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Montreal, QC, CA
Posted on: 2016-10-30
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