Great Wolf Lodge Spa Receptionist Part Time in Niagara Falls, ON

Great Wolf Lodge

Branch Niagara Falls ON CA

Spa Receptionist
Niagara Falls, ON

Previous spa or salon experience. _Great Wolf Lodge, Niagara Falls is an award winning, year-round resort which includes 406 themed suites and a 100,000 square…

Job Summary

Great Wolf Lodge, Niagara Falls is an award winning, year-round resort which includes 406 themed suites and a 100,000 square foot water park. Our pack members focus each and every day on “Creating Family Traditions, One Family at a Time.” Providing our guests with first-class, personalized and timely guest service is what sets Great Wolf Lodge apart from our competition.


  • Willingness to accept the most effective role
  • Creates a positive impression as a representative of Elements Spa
  • Maintain a professional, medically clean reception area and lounge. Maintain supplies of tea, citrus water and fruit
  • Responsible for operations of the reception area, checking guests in and out for treatments at the spa.
  • Has excellent knowledge of facility, treatments and services provided
  • Takes reservations for guests in person, on the telephone and through e-mail requests.
  • Prints itineraries for therapists providing them with their daily retail goal. AS well lets therapists know about service updates throughout the day
  • Encourages treatment add-ons and consistently up sells reservations
  • Successfully helps therapists meet retail quotas by “finishing” the basket method
  • Process point of sale transactions, follows all cash out procedures and has accountability for their own cash float.
  • Sells gift certificates
  • Promotes feature spa promotions and special promotions throughout the year
  • Performs confirmations calls as requested by guests
  • Performs daily opening and closing procedures.
  • Handles guest complaints and refers them to management team when necessary.
  • Participates in treatment and product training


  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • Has perfect attendance and can be trusted to handle a high level of responsibility.
  • Previous customer service experience, retail and cashier experience.
  • Previous spa or salon experience.

Physical Requirements

  • Long periods of standing

Additional Requirements

A completed police clearance is to be submitted if over the age of 18.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us

Job Type: Part-time

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Niagara Falls, ON, CA
Posted on: 2017-10-29
Posted by: