Great West Life Senior Customer Service Assistant Contract in Toronto, ON

Great West Life

Branch Toronto ON CA

Senior Customer Service Assistant
Toronto, ON

We’re an organization that cares for our customers, our staff and our communities. Sr….

Job Description:
Job title: Sr. Customer Service Assistant (1 year contract)
Business area: Group Retirement Services, Admin
Location: Toronto (University & Queen)

Position Overview :
Reporting to the Administration Manager, this temporary position is for a one year contract and will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP, Investment Only and various non-registered products. You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.

Processing of group and single deposits
Handling of interfund transfers of client/member assets
Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
Handling member and member plan maintenance on GPAS
Handling basic related inquiries, telephone calls etc.

Qualifications and Competencies:
Post secondary education in business/math related program
2 years work experience ideally in the financial or insurance industry
Strong customer service focus with a positive can do attitude
Strong communication skills – both written and verbal
Strong organization skills and ability to work in a dynamic and changing environment
Self motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented
Attention to quality in day-to-day activities/processes
Strong interpersonal skills – team player a must
Strong Microsoft Office tools including Word, Excel and Outlook
Knowledge of rules and regulations as they relate to Group Retirement products would be an asset
Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset.
Discover your opportunity….
Apply with cover letter and resume on-line.

We foster a culture where a wide range of professionals are learning, growing, and shaping their careers to achieve their personal and professional goals. We’re an organization that cares for our customers, our staff and our communities.

Together Great-West Life, London Life and Canada Life serve the financial security needs of 12 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. Candidates who are selected for an interview will be contacted. We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal growth.

  • LI-DNP

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Employment Type: Freelance
Location: Toronto, ON, CA
Posted on: 2015-05-23
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