Great Canadian Casinos Relief Shift Manager, Table Games – Hard Rock Casino Vancouver Full Time in Coquitlam, BC

Overview

Great Canadian Casinos

Branch Coquitlam BC CA

Position:
Relief Shift Manager, Table Games – Hard Rock Casino Vancouver
Location:
Coquitlam, BC

Post Secondary education or a suitable combination of education and experience an asset. A passion for providing Rockin’ It Service to our external and internal…

Hard Rock Casino Vancouver is seeking an energetic, performance driven individual interested in furthering his/her career as a Relief Shift Manager, Table Games . Under the direction of the Table Games Manager, this individual will be responsible for overseeing the table games operations on a shift basis at the site level while establishing a safe and welcoming work environment for all team members. The Relief Shift Manager, Table Games will ensure adherence to all policies and procedures, motivate and lead by example, and provide an environment conducive to learning. The successful candidate will also develop performance objectives and deliver performance evaluations for direct reports. In addition, this individual will implement all new table games initiatives as directed. Sounds exciting? Then make sure to apply today!

Duties and responsibilities include:
Providing leadership, direction and mentoring to the table games operations at the site level as well as developing performance objectives and delivering performance evaluations for direct reports

Managing departmental budgets and labour utilization

Overseeing table games operations on a shift basis

Monitoring the Customer Comp Program

Preparing and submitting reports including labour cost analysis

Developing revenue generation initiatives and ensuring financial growth within the department

Implementing table games strategic plans as directed; participating in all table games marketing initiatives

Responding to and resolving issues as escalated

Training team members

Inspecting the table games floor for repair, maintenance and facilities reporting

Liaising and communicating effectively with all appropriate operational departments

Developing and cultivating strong working relationships with all stakeholders: guests, ownership and team members

Ensuring compliance with licensing laws, health and safety and other statutory regulations

Performing other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

Legendary Guest service skills with a “Make it Happen” attitude

Understanding of yourself as well as others when communicating with team members and guests

A passion for providing Rockin’ It Service to our external and internal guests in the quest of achieving service excellence

Live HRCV’s Values all day, every day: Respect, Original, Caring, Kickin’ Service, Integrity and No Excuses

Minimum 3 years of experience in gaming management

High School Diploma; Post Secondary education or a suitable combination of education and experience an asset

Full availability to work full time, with flexibility for scheduling

Knowledge of all games and gaming industry standards

Must have superior verbal and written communication skills; problem solving abilities

Computer literacy in MS Office

A willingness to learn, develop and achieve new skills for personal and professional development

The ability to successfully obtain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)

Your benefits could include:
Medical Services Plan of BC

Extended Health Care

Dental Care

Great Canadian Pension Plan

Employee Share Purchase Program

Employee Discount

Employee & Family Assistance Program

Since the party never stops at Hard Rock Casino Vancouver, candidates must be ready and willing to work a flexible schedule, including evenings, weekends and holidays. The hours of work will be based on guest and business needs.

Thank you for reviewing this job opportunity at Hard Rock Casino Vancouver. If you’re ready to “Take the Stage” apply today to join our team!

Hard Rock Casino Vancouver

2080 United Boulevard

Coquitlam, BC

V3K 6W3