Government of Alberta Service Request Analyst Full Time in Edmonton, AB

Government of Alberta

Branch Edmonton AB CA

Service Request Analyst
Edmonton, AB

You proactively building networks, connecting and building trust in relationships with different stakeholders….

Are you looking for an opportunity to play a critical role accountable for the successful delivery of IT applications and technical services for internal and external Alberta Transportation users?
Alberta Transportation is seeking an individual to work as a Service Request Analyst (SRA). Reporting to the Team Lead, the SRA position works with business areas to understand, plan, and facilitate the delivery of requested IS services by providing instruction to, and monitoring of, the status of services requested of Service Providers (i.e. Service Alberta and/or Private Sector) on behalf of ministry staff. The SRA acts as a formal bridge between Ministry staff, the GOA Consolidated Service Desk (CSD), and various Ministry application and support teams. This position also assists determining the hardware and software requirements for the end user community (IT assistance). The identification of service delivery process requirements and improvements in the Ministry, and the identification of service delivery requirements and improvements of the unit. The SRA has a key role in implementing and monitoring information technology standards, guidelines, and practices for the Ministry. The position also plays a rotational role in Incident Management.

Your primary duties will include:

– Identify options and recommendation for the purchase hardware of software for the ministry in the alignment to existing ministry and GOA purchasing requirements and business needs.

– Respond to a variety of IT service needs for the ministry in alignment with ministry and GOA requirements and timelines.


University graduation in a computer related field, equivalent combination of education and experience will be considered. The successful candidate must have a solid foundational knowledge of computer science concepts and methodologies (infrastructure, programming, network and mainframe products, and systems management), and a general understanding of ministry and GOA IT policies and programs.

The ability to work well in a team environment and independently, take direction and work within deadline constraints is essential. Strong communication skills are essential to explain IT concepts, seek clarification and consult with stakeholders.

The successful candidate must also be well organized, have a good eye for detail, have strong problem solving and analytical skills, and excellent customer service and relationship skills.


Competencies are behaviours that are essential to reach our goals in serving Albertans.
We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies:


Your competencies are:

Creative Problem Solving: You have the ability to assess options and implications in new ways to achieve outcomes and solutions.

Agility: You have the ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.

Develop Networks: You proactively building networks, connecting and building trust in relationships with different stakeholders.

Build Collaborative Environments: You have the ability to promote sharing of expertise among wide-ranging teams to achieve broader outcomes within the organization.


$ 2,161.37 – $ 3,241.54 bi-weekly (approximately $56,412 – $84,604 annually)


This competition may be used to fill a number of current and future vacancies.

How to Apply


Online applications are preferred. If you apply online, please ensure your cover letter, resume and any other related documents are submitted as ONE file and that you include the Job ID #. Please ensure that this document is saved using the naming convention of your last name, then first name (Smith, Joe_Resume) and that the document name is no more than 60 characters in length. Applicants who apply online will be able to track the status of this competition. Please DO NOT submit multiple applications.

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

If you are UNABLE to apply online, please submit your cover letter and resume, quoting the Job ID # to Alberta Transportation, Human Resources, 2nd Floor, Twin Atria Building, 4999-98th Avenue, Edmonton, AB T6B 2X3; Fax #: (780) 415-1268.

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) – http://eae.alberta.ca/labour-and-immigration/overview-of-immigration/international-qualifications-assessment-service.aspx It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Position Profile

Please see the attached position description for a detailed list of the job responsibilities:


Closing Statement

We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting, please contact Lisa Engel or Chris Churchill at (780) 422-5838.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2016-05-19
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