OverviewGovernment of Alberta Recalculation Officer Full Time in Edmonton, AB
Government of Alberta
Branch Edmonton AB CA
Scope Open competition Closing Date October 6, 2015 Classification Administrative Support 5 Ministry Justice and Solicitor General About Us The Child…
October 6, 2015
Administrative Support 5
Justice and Solicitor General
The Child Support Recalculation Program, under the Family Support Order Services (FSOS) branch, helps parents with child support orders keep their support amounts current. The Recalculation Program (RP) increases Albertans’ access to justice by annually adjusting child support payments based on changes in the parents? incomes, rather than requiring them to return to court for a new order.
Joining the RP team will provide you with an opportunity to further develop your critical thinking, systems, customer service and decision-making skills, enhance your communication skills and use innovative thinking to contribute to process and client service improvements.
Are you looking for an opportunity to help build a stronger province for current and future generations? Do you want to work in an environment which values respect, integrity, accountability and excellence? We support teamwork, open communication and personal and professional development of employees. We value our employees and are committed to seeking the best in one another.
We are seeking a highly motivated individual with strong analytical, interpersonal and communication (verbal and written) skills to provide recalculation services to clients. This position requires superior attention to detail and accuracy. You must have excellent organizational and multi-tasking skills to be able to meet tight timelines in a fast-paced environment. You will need to demonstrate agility and solid problem-solving skills while exercising a high level of independent decision-making.
The successful candidate will:
- Apply legislation to a variety of complex and individualized file circumstances.
- Provide information to stakeholders on the telephone and in writing.
- Focus on customer service and assisting Albertans with access to justice.
- Process registration requests, analyzing court orders to determine clients? eligibility for our services.
- Perform basic mathematical calculations.
- Review income tax information and determine new child support amounts.
- Analyze file circumstances to make recommendations that RP decline to recalculate where appropriate.
- Accurately enter information into RP’s computer system to record file steps and decisions.
High School diploma (or post-secondary education) plus a minimum of three years progressive related experience. Experience in a court or legal environment or working with income tax returns is considered an asset. Proficiency with MS Office is required. Equivalencies will be considered.
Equivalencies will be considered on the basis of 1 year experience for 1 year education and vice versa.
$1,798.32 to $2,201.76 bi-weekly
Applicants being considered for the position will be required to complete a written examination in Edmonton as part of this competition. The examination will test reading comprehension, writing, problem-solving and basic math skills. Final candidates will be asked to undergo a security screening.
We have two permanent positions that we are looking to fill immediately, however, this competition may be used to fill future permanent and temporary vacancies. Candidates with lower qualifications may be considered at a lower classification and salary. Final candidates for this competition will be asked to undergo Security Screening.
How to Apply
Applications are to be submitted online. Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education and experience.
Note: As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file. Please ensure that this document is saved using the naming convention of your last then first name (Smith,Joe_Resume). Applicants who apply online will be able to track the status of this competition.
If you are unable to apply online due to system issues, please email your cover letter and resume as one document , quoting the Job ID, attention to: Aurlee Crane, Justice & Solicitor General, 9th Floor, John E. Brownlee Building, 10365-97 Street, Edmonton, AB T5J 3W7; email: [email protected]
Please provide a valid email address as interview invitations will be sent via email.
It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) – http://eae.alberta.ca/labour-and-immigration/overview-of-immigration/international-qualifications-assessment-service.aspx It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2015-09-23