Gordon Food Service Atlantic IT Tech Support Level 2- Amherst Full Time in Amherst, NS

Gordon Food Service Atlantic

Branch Amherst NS CA

IT Tech Support Level 2- Amherst
Amherst, NS

Personal Computer and Peripheral:. Provides solutions to hardware and software issues. Maintains knowledge of current trends and developments in the field….

Job Summary

Are you looking for a new opportunity with a strong and stable company? Do you want the opportunity for excellence and advancement in your career? If so, Gordon Food Service could be the place for you.

As one of the largest privately held foodservice distributors in North America, our family business has a history of developing talented professionals, pursuing innovative ideas and building strong relationships.

We are seeking great people looking for professional and personal growth. If you are interested in joining an innovative, supportive, values-driven company, we invite you to consider a career with Gordon Food Service. Take a look at these videos to learn more about who we are and what we do!

Position Summary:

Installs, modifies and does minor repairs on client machines and provides Level 2 technical support to internal customers utilizing Gordon Food Service (GFS) technology products. Works and collaborates with other Field Support technicians across Canada and travels a couple of times a year as needed to other Canadian facilities.

Serves as liaison to Divisional Leadership and North American IT during major system outages or facility problems.

Essential Functions:

  • Installs new software, hardware and peripheral components, such as monitors, keyboards, and printers for customers. following defined processes or installation specifications
  • Responds to client’s inquiries concerning systems operations, including diagnosing system hardware, software, and operator problems
  • Recommends or performs remedial actions to correct problems based on knowledge of system operation
  • Provides hardware support, limited to simple diagnostic troubleshooting of printers, warehouse and transportation handheld devices and the ability to utilize 2nd level support and/or vendors for repairs
  • Coordinates divisional resources for North American project deployments
  • Escalates divisional outages or impairments using defined communication process and procedures
  • Serves as secondary division liaison in information systems management initiatives
  • Provides second line of support to internal customers. Provides solutions to hardware and software issues
  • Maintains appropriate technology spare pool
  • Enforces divisional compliance of GFS North American technology standards
  • Maintains peer relationships in the field to share issues and ideas
  • Performs other duties and responsibilities as assigned


  • Must be able to provide Network and server support
  • Must have innovation, creativity, and problem solving skills
  • Time management skills
  • Organizational, written and verbal communication skills
  • Able to manage change and conflict and collaborate with team
  • Maintains knowledge of current trends and developments in the field
  • Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance

Equipment / Tools / Technology:

  • Knowledge of spreadsheet, word processing, presentation, email and internet software applications.
  • Must have knowledge of Window 7 and 10 with basic networking skills

Educational & Experience Requirements:

  • Associate’s degree in Computer Science/Computer Information Systems or equivalent experience in a related field. Microsoft certification or CompTIA A+ certification. Network+ or MCSA preferred.
  • Three years previous personal computer and peripheral experience or an equivalent combination of education, training and experience.

Other Requirements:

  • Valid Passport Required
  • 10% Travel

Job Type: Full-time

Required education:

  • Associate

Required experience:

  • Personal Computer and Peripheral: 3 years
  • IT Education, Training &: 3 years

Required licenses or certifications:

  • Windows 7, Configuration
  • Microsoft Certified IT Professional

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Amherst, NS, CA
Posted on: 2018-01-10
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