Global Reservation Centre Loyalty Services Coordinator (1 Year Term) Full Time in Moncton, NB

Global Reservation Centre

Branch Moncton NB CA

Loyalty Services Coordinator (1 Year Term)
Moncton, NB

Communicate all marketing campaigns for all loyalty programs. Self-motivated and able to make decisions, problem solve, initiate action and complete projects in…

Primary Location


Canada-Moncton-Global Reservation Centre

Employee Status



Loyalty Services Coordinator (1 Year Term)

The Loyalty Services team is seeking a motivated and energetic individual with a professional attitude who is service oriented and has the ability to build customer loyalty with our frequent guests. Reporting to the Manager, Loyalty Services this individual will be responsible for providing direct support to the Loyalty Services Team and assist in building and maintaining member loyalty while delivering the promises made by each brand’s Programs.


entre Overview:
Each and every day, this bustling, 24/7 business environment brings new opportunities, exciting challenges and the chance to work with (and learn from) the industry’s best and brightest.

As one of Canada’s top employers and an established employer in Moncton for 20 years, we offer many programs and benefits to keep you smiling and inspired

Employee Recognition Programme

Employee and Family Events

Community involvement

Educational programmes and assistance

Job Shadow Programme and ongoing training

Wellness subsidy

Paid vacation

Paid medical benefits

Valuable Discounts at our properties

Summary of Responsibilities:
Reporting to the Manager, Loyalty Services,

responsibilities and essential job functions include but are not limited to the following:

Responsible for tracking and analyzing member experiences and monitor various program inboxes for trends and opportunities

Responsible for tracking of daily email volume and turnaround times

Maintain departmental monthly statistics and reports

Responsible for updating and maintaining the Loyalty Services Share Point site

Communicate all marketing campaigns for all loyalty programs

Develop and maintain contacts through effective communication with hotel and Corporate Office colleagues

Monitor program enrollments with accelerated offer codes and action accordingly

Fulfillment of Department budget and expenses

Complete merge audit requirements for each team member

Assist Loyalty Services Team with day to day inquiries and member resolution.

Other duties as assigned

Organized, energetic, creative, professional and results oriented

Strong written and verbal communication skills

Proficient knowledge and experience with CRS and Profile Plus

Self-motivated and able to make decisions, problem solve, initiate action and complete projects in a timely fashion

Must demonstrate exceptional guest service with the ability to build strong relationships

Ability to handle multiple tasks effectively in a fast paced, ever changing technical environment

Strong writing skills and experience in decision making in absence of management

Ability to work independently as well as in a team environment

Bilingual (French/English) an asset

Physical Aspects of Position (include but are not limited to):

Constant sitting throughout shift

Role requires high level of focus and concentration

Visa Requirements:
Must be legally eligible to work in Canada. The centre is unable to assist candidates in obtaining Canadian work authorization.

If you have outstanding written and oral communications, a talent for multi-tasking and a professional and friendly manner, we want to hear from you! For additional information about our brands, please visit




FRHI Hotels & Resorts

FRHI Hotels & Resorts is a leading luxury hotel management company that operates more than 105 hotels globally under the Fairmont, Raffles, and Swissôtel brands. The company’s distinctive portfolio of luxury and upscale hotels features celebrated icons, world-class resorts, and stylish city-center hotels. Some notable hotels include the Raffles Singapore, Swissôtel, The Bosphorus, The Fairmont San Francisco, and London’s The Savoy. Focused on growing its distinctive hotel brands, the company is also developing new hotels in key locations around the world, including exciting projects in China, Russia, India, Turkey and Saudi Arabia. The company also manages Fairmont and Raffles-branded estates, and luxury private residence club properties. For more information, visit frhi.com.

Job Level








Day Job

Closing Date


14.Jul.2016, 9:59:00 PM

Job Number:

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Moncton, NB, CA
Posted on: 2016-07-09
Posted by: