Overview

Global Fleet Management Inc. Tier 1 Customer Support Specialist, Port Coquitlam Full Time in Port Coquitlam, BC

Global Fleet Management Inc.

Branch Port Coquitlam BC CA

Position:
Tier 1 Customer Support Specialist, Port Coquitlam
Location:
Port Coquitlam, BC

Communicate in a customer focused, polite and friendly manner Provide telephone and on-line support to existing customers Identify and resolve customer problems…

Job Description

Are you self motivated and energetic? Do you like to provide top notch customer service? Are you excited to learn and grow with a fast growth tech company? If the answer is YES, we have a job for you!

We are a software-as-a-service provider and have over a thousand of B2B customers in North America and world-wide. We are growing fast and looking for a new member of our Customer Support Team.

Excellent knowledge of English is required.

Responsibilities:

Communicate in a customer focused, polite and friendly manner Provide telephone and on-line support to existing customers Identify and resolve customer problems

Document all outbound and inbound activity via Support Ticketing system

Escalate more complex technical issues to Tier 2

Build lasting relationships with customers

Work with the manager and the team to address issues, opportunities and concerns

Skills required:

Excellent spoken English and Spanish and written communication skills are imperative

Experience in Helpdesk work or Customer Support in a Call Center

Professional phone manner, including patience, empathy and a knack for understanding customer needs

Strong organizational, time management skills and attention to detail

Knowledge of GPS Tracking, cellular and satellite networks is an asset

We have diverse customer base, so knowledge of French is an asset

Post-Secondary certificate or diploma is preferred, but not mandatory.

It is a full time position, starting at $15/h depending on experience with review in 3 month, plus dental and medical benefits.

We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.

Please submit your resume and a covering letter stating why you will be suitable for this role.

Job Type: Full-time

Salary: $15.00 /hour

Required education:

  • Bachelor’s

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Port Coquitlam, BC, CA
Posted on: 2016-12-05
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