OverviewGeorge Brown College Scheduling Coordinator for Interpreters Contract in Toronto, ON
George Brown College
Branch Toronto ON CA
Scheduling Coordinator for Interpreters
Minimum three years’ experience in scheduling using a database; Applicants must have high-volume scheduling experience and fluency in American Sign Language …
Student Affairs – Disability Services
STATUS : Full-time/Temporary
SALARY : $30.30 – $35.17 per hr (35 hrs per week)
Effective Date: Oct. 10, 2015 – Oct. 31, 2016
Applicants must have high-volume scheduling experience and fluency in American Sign Language (ASL) to be considered for this job opportunity.
Designs schedules and assigns work hours to 2 staff members and over 100 contract ASL/English Interpreters for the 25 campuses of the 5 Metro Colleges.
Liaises with contract service providers; provides guidance on College policies and procedures.
Maintains a high volume of confidential student information; communicates with students as needed using American Sign Language (ASL).
Evaluates each request for service received in person, on the phone/teletypewriter (TTY) or by e-mail and determines the most appropriate course of action to take that will meet each person’s needs effectively; analyses requirements and determines which students receive service and in what sequence in order to comply with the Ontario Human Rights Code (OHRC).
Liaises with service providers and student consumers (in ASL) to assist them in posting service requirements; promotes their use of the system to ensure that the system meets their requirements.
Verifies invoices submitted for payment on a weekly basis.
Performs other related duties as assigned.
Three-year diploma or degree from a recognized post-secondary institution in Office Administration, Social Sciences, Community Services, or equivalent.
Minimum three years’ experience in scheduling using a database; experience with statistical reporting, supervising, recruiting, mentoring and training employees.
Fluency in ASL; excellent English oral and written communication and research skills.
Proficiency in Microsoft Office; fast and accurate keyboarding skills.
Excellent conflict resolution, negotiation and leadership skills; strong interpersonal skills and a strong commitment to customer service.
Well-developed analytical and problem solving skills in order to identify problems, determine possible solutions, and select appropriate actions.
High degree of diplomacy and discretion in dealing with sensitive issues and matters of confidentiality.
Proven organizational and coordination skills; detailed oriented.
Ability to work under pressure with frequent interruptions while dealing with conflicting demands and distractions; ability to prioritize and delegate work while meeting deadlines.
Demonstrated ability to work both independently and as part of a team.
Able to learn quickly and stay abreast of changes to College policies and procedures, and the OHRC.
Able to travel occasionally to other college campuses.
Ability to work in an environment where a diversity of people and situations are encountered.
Interview process may consist of a practical skills component.
Hours of work: Monday to Friday 7:00am-3:00pm
Employment Type: Freelance
Location: Toronto, ON, CA
Posted on: 2015-10-23