Gate Gourmet – Gategroup Customer Service Assistant – Operations Full Time in Richmond, BC

Gate Gourmet – Gategroup

Branch Richmond BC CA

Customer Service Assistant – Operations
Richmond, BC

_Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows…

Discover the Difference You Can Make at Gate Gourmet

Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

Position Summary:

The Customer Service Assistant is responsible for order management within the Supplair brand. The Customer Service Assistant will also support the Sales Manager with regards to operational issues and order management and will be the main point of contact for the final customer on day to day operational matters.

Essential Duties and Responsibilities:

  • Responsible for order processing and order management. This includes order-entry, confirming orders back to customer and arrange transportation for shipping
  • Track shipments for customers
  • Request price quotations quotation from transport companies and plan outbound shipment in most efficient way
  • Maintains forecast for dedicated accounts
  • Works together with Demand and Supply Department on forecast management
  • Creates production lists for Plant manager
  • Manages and communicates cycles changes
  • Request and sets up new item numbers in system
  • Maintains price agreements in system
  • Report KPI to customers and management
  • Main contact point for customer requests and ensure customer request are followed up
  • Supports Sales Team and Operations Team in implementation of new projects, cycle changes and customer presentations
  • Responsible for billing and resolution of billing disputes with assigned customers
  • Works together with Accounts Receivable Department to ensure timely payment of invoices
  • Generates weekly Accounts receivable reports and follows up on outstanding issues


  • High School Degree or GED required
  • Bachelor’s Degree in Business Administration or related field preferred

Work Experience:

  • 1-3 years Customer Service experience required
  • Sales and/or customer service experience in large scale catering operations, logistics and/or airline catering preferred

Job Skills:

  • Strong organizational and/or project management skills
  • Ability to shift roles and responsibilities, as business needs change
  • Ability to work effectively in a fast paced team environment
  • Ability to find innovative ways to solve problems
  • Advanced computer skills with MS Word, Excel, Access, PowerPoint, Visio and Project
  • Ability to work extended work hours
  • Ability to maintain a high degree of confidentiality

Communication Skills:

  • Excellent oral and written communication skills

Environmental Requirements:

  • While visiting or working within a production kitchen facility there may be physical discomfort due to temperature and noise

Demonstrated Competencies to be Successful in the Position:

  • Thinking – Information search and analysis, problem resolution skills
  • Engaging – understanding others, team leadership, developing people
  • Inspiring – influencing and building relationships, motivating and inspiring, communicating effectively
  • Achieving – delivering business results under pressure, championing performance improvement, customer focus

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required togo through pre-employment criminal check.

Must be legally eligible to work in Canada at the location(s) specified above and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.

Job Type: Full-time


  • Customer Service: 1 year


  • High school or equivalent

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Richmond, BC, CA
Posted on: 2018-05-24
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