Overview

FRONTIER SCHOOL DIVISION Help Desk Attendant Full Time in Winnipeg, MB

FRONTIER SCHOOL DIVISION

Branch Winnipeg MB CA

Position:
Help Desk Attendant
Location:
Winnipeg, MB

Assistant Superintendent, Technology. Diploma in technology (A+ Certification), a related field or equivalent combination of education and work experience….

POSITION: Help Desk Attendant

LOCATION: Division Office

START DATE: As Soon As Possible

HOURS/DAY/MONTHS: 8 Hours/Day, 5 Days/Week, 12 Months/Year

TERM OF EMPLOYMENT: Permanent

SALARY: $19.11/hour to $21.35/hour

UNIONIZED/NON-UNIONIZED: Non-Unionized

APPLICATION DEADLINE: Thursday, December 8, 2016

Reporting to the Assistant Superintendent of Technology, the Help Desk Attendant is the first point of contact for all Division staff seeking assistance for hardware and software usage. This position provides technical support via telephone, the web and in person and serves as the central dispatch for the Technology Department.

QUALIFICATIONS

  • Diploma in technology (A+ Certification), a related field or equivalent combination of education and work experience
  • Good working knowledge of office software (MS Office, Outlook and other email clients), hardware (PC, mobile devices, network printing) and operating systems (Windows, Android and IOS)
  • Proficiency in English with excellent verbal and written communication skills
  • Excellent keyboarding skills (minimum 40 WPM)
  • Excellent knowledge of general office procedures (i.e. telephone protocol and filing)
  • Proven interpersonal skills
  • Excellent analytical, organizational and problem-solving skills
  • Demonstrated ability to work cooperatively and to prioritize activities
  • Proven presentation skills and ability to conduct training seminars and user-education services
  • Physical ability to move and package equipment weighing as much as 40 kg
  • Valid Manitoba driver’s license
  • Ability to travel to communities within the Division. *

*
DUTIES AND RESPONSIBILITIES

  • Provides support and client services to end users within Division
  • Conducts training with Divisional Support Staff via telephone, the web and/or face-to-face as appropriate
  • Assists in the collection of student and school data
  • Accurately logs, dispatches, tracks and follows-up on work orders and completed service requests
  • Prepares and distributes reports to Area Network Administrators
  • Provides support to the Area Network Administrators
  • Performs other related duties and responsibilities as assigned.

Applications should include a cover letter, current resume and a list of three professional references including contact numbers. Consent to contact references is also required. Forward application package to:

Bradley Hampson

Assistant Superintendent, Technology

Frontier School Division

30 Speers Road

Winnipeg, MB R2J 1L9

Phone: (204) 775-9741 Fax: (204) 258-2061

All applicants are thanked for their interest; however, only applicants selected for an interview will be contacted. Employment is contingent upon the provision of clear Criminal Record and Child Abuse Registry checks. For further information on the Division, visit the website at www.frontiersd.mb.ca

Job Type: Full-time

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Winnipeg, MB, CA
Posted on: 2016-12-05
Posted by: