Front Office Supervisor in Mont-Tremblant, QC

Fairmont Hotels & Resorts

Branch Mont-Tremblant QC CA

Front Office Supervisor
Mont-Tremblant, QC

HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our…

Primary Location


Canada-Mont-Tremblant-Fairmont Tremblant

Employee Status


Limited Term

Front Office Supervisor

Hotel overview :
Located between Ottawa and Montreal, Tremblant offers a ton of activities for all. Live the Tremblant lifestyle while developing your career with dynamic and engaging people. Ski, snowboard, bike and outdoor activity enthusiasts will be served in this exciting and growing region.

Summary of responsabilities :
Reporting to the Front Office Director, the Front Office Supervisor responsible for the following:

Supervision of switchboard, guest services and front office

Take part of recruitment, training, supervision, co-ordination and direction of team members for prompt, courteous and efficient service

Ensuring effective management of Guest Service Agents through planning, scheduling, training and development

Check all information in Opera

Appearance and cleanliness of the reception area

Ensures that all financial reporting is maintained and accurate, including payroll and billing

Analyse and make recommendations regarding ways to increase guest satisfaction

Promotes team work between departments

Coordinate all arrivals, departures of convention and groups

Handle and resolve guest complaints in a timely manner

Ensuring a safe working environment for all staff members

Daily preparation of upcoming group business needs: e.g. room blocking and special requests

All other duties as assigned.

Hotel Management, university or equivalent is considered an asset

Possess a good knowledge about hotel politics

Must know well Opera, Word, Excel, Outlook

Possess good quality of management

Strong organizational and planning skills

Must be able to work under pressure

Must be fluently bilingual, with excellent verbal communication skill.

Visa Requirements:
Must be legally eligible to work in Canada

Whether you’re launching your career or seeking meaningful employment, we invite you to visit


to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level


Management / Supervisory






Rotating / Shift Work




Closing Date


10.Oct.2014, 10:59:00 PM

Job Number:

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Mont-Tremblant, QC, CA
Posted on: 2014-09-13
Posted by: