FortWhyte Alive Lead Visitor Experience Ambassador Contract in Winnipeg, MB

FortWhyte Alive

Branch Winnipeg MB CA

Lead Visitor Experience Ambassador
Winnipeg, MB

Experience in hospitality and tourism industry an asset. Tally cash deposits at the end of day. Process sales transactions for admissions, memberships, program…

General Description:

In this role the successful candidate will be responsible for encouraging and guiding FortWhyte Alive (FWA) visitors to explore, learn and connect with nature so as to further our mission and mandate. Key responsibilities include working extensively as an ambassador of FWA in Visitor Reception through the orientation of visitors with programs, activities and events. This individual will help operate the Nature Shop by providing information about products to visitors, maintaining stock and displays, as well as by processing all sales transactions. This individual will have outstanding customer service, organizational and decision making skills. This individual will have a demonstrated ability to problem-solve and to be adaptable.

This job will require up to 35 hours per week with availability to be scheduled to work days, weekends and some evenings.

Supervisor: Visitor Experience Manager

Principal Tasks:

General Reception: 50%

  • Greet all visitors and promote FortWhyte attractions/activities/programs
  • Assist the Visitor Experience Manager in organizing, promoting and fostering high quality visitor experiences
  • Process sales transactions for admissions, memberships, program fees, etc.
  • Answer incoming telephone calls, directing them to appropriate staff members or providing answers to general questions
  • Process all incoming mail and email
  • Refill brochure racks as needed
  • Record visitor attendance statistics daily
  • Tally cash deposits at the end of day
  • Open and close the Alloway Reception Centre and property gate
  • Work with a variety of volunteer
  • Work to develop relationships with visitors, donors and members

Retail Services: 40%

  • Process sales from the Nature Shop
  • Assist the Retail and Visitor Experience Coordinator in ordering, reordering and sourcing products
  • Price newly received inventory
  • Display Nature Shop inventory (windows, shelving and mannequins)
  • Monitor stock movement and inventory levels
  • Gain a broad knowledge base regarding the products for sale
  • Assist customers with purchasing decisions
  • Re-stock merchandise on an ongoing basis
  • Order special requests for out of stock inventory items
  • Assist with the ongoing maintenance of the store, stockroom and “nest”
  • Order supplies as needed for the Nature Shop & Buffalo Stone Cafe

Other duties as assigned: 10%

  • Assist with special mailings
  • Assist accountant with various activities
  • Maintain database as required
  • Assist during evening events

Selection Requirements:

  • Genuine enthusiasm for FortWhyte Alive and its mission
  • Exceptional interpersonal, communication and customer service skills
  • Proven ability to work independently and think on your feet
  • Working knowledge of Microsoft Office
  • Retail experience a definite asset but not required
  • Experience in hospitality and tourism industry an asset

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Winnipeg, MB, CA
Posted on: 2018-07-28
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