Overview

Fortis Energy CIS System Coordinator Full Time in Kelowna, BC

Fortis Energy

Branch Kelowna BC CA

Position:
CIS System Coordinator
Location:
Kelowna, BC

MVRS meter reading software and handhelds. Administer CIS functional/ technical documentation as it relates to processes that cross over boundaries/within the…

The CIS System Coordinator is accountable for coordination of systems and processes between the Customer Service and IT organizations at FortisBC. This includes daily procedures as well as a comprehensive technical understanding of systems and technology used by Customer Service in order to deal with operational support issues on a more technical/functional level.

Responsibilities

  • Ad hoc querying in a controlled environment.
  • End user support for MVRS/handheld issues and back up for upload process and payment upload processes
  • Technical expert on CIS to MVRS and Bank to CIS process issues or concerns.
  • Administer CIS functional/ technical documentation as it relates to processes that cross over boundaries/within the business, including technical presentations as required.
  • Provide user administration, support, regular maintenance, integration information and complex fixes for CIS.
  • CSF bill designer responsible for maintenance, scoping changes, testing, implementations and troubleshooting.
  • Performs bill print quality assurance during production issues or enhancements.
  • Liaison with IT and external parties during production issues, upgrades, enhancement, and special projects.
  • Creating, executing, and documenting test plans.
  • Front line end user support for Avaya CMS Supervisor and Monet scheduling software.
  • Other duties as assigned.

Requirements
Special Skill Requirements

  • Demonstrated written and verbal communications skills.
  • Demonstrated technical understanding of customer service systems and infrastructure.
  • Demonstrated understanding of querying using SQL and/or Crystal Reports.
  • Strong interpersonal skills in communicating with all levels of employees.
  • Strong organizational skills.
  • Excellent analytical skills.
  • Time management skills with ability to prioritize.
  • Working knowledge of FortisBC Electrical Tariff.

Knowledge and Experience Requirements

  • Information Technology related diploma.
  • Minimum of 1 year IT related experience.
  • Proficient with computer systems and related programs including Microsoft Suite.
  • Working knowledge with testing and issue logging.
  • Good understanding of:
  • CIS+ and application used at FortisBC
  • MVRS meter reading software and handhelds
  • Computer and hardware used at
  • FortisBC FIS CSF bill design/print software.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Kelowna, BC, CA
Posted on: 2017-01-24
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