Overview

First Data Client Service Team Lead Full Time in Mississauga, ON

First Data

Branch Mississauga ON CA

Position:
Client Service Team Lead
Location:
Mississauga, ON

With varying levels of management, customers and staff, typically support. Management with any escalated issues or questions related to customer support;…

About First Data First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7000 financial institutions and the largest merchant distribution network in the industry with over 1200 partners servicing merchants large and small.

Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR® PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck® Electronic Check Acceptance Services, MoneyNetwork® Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR® CertiflashSM Solutions, and more.

First Data. Beyond the Transaction. ” > Job Description

Provides service support to
the Sales Acceleration department as well as customers at risk of
attrition.
Will assist in defining and/or resolving moderately
complex customer problems. Provides consultative retention

servicing in order to meet customer and company objectives,
and fosters positive relationships with the customer and internal
departments. Adheres to established policies and procedures. Will
assist in managing the day to day operations o f a n inbound /outbound retention

customer contact center team. This role will interface
with varying levels of management, customers and staff, typically support
8-10 contact center staff. This support will include daily coaching,
motivation, monitoring, and performance feedback focused on quality and
productivity. Will also identify problems or issues in processes and
implement solutions bringing bottom line results. Monitor phone/email
volume and assist as needed

Candidate Requirements
Moderately complex
customer problems; research inquiries and issues; assist team and upper
management with any escalated issues or questions related to customer support;
plan daily to ensure work coverage; identify coaching opportunities

“timesnewroman”;color: #333333;mso-ansi-language: EN-US;mso-fareast-language:
EN-US;mso-bidi-language: AR-SA” > Minimal supervision; self-manages a heavy
daily workflow.

  • High school diploma or equivalent. College degree

preferred

  • 2 + years industry experience in a customer facing role
  • Knowledge of First Data’s products, platforms, systems,

and operational areas

  • Comfortable working in a team environment and leading a

team

  • Supervisory and/or management experience, preferable in a

call center environment

  • Using established procedures and working under limited to

no direct supervision

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Mississauga, ON, CA
Posted on: 2015-08-17
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