Finning Canada Technical Analyst – Desktop Services Full Time in Edmonton, AB

Finning Canada

Branch Edmonton AB CA

Technical Analyst – Desktop Services
Edmonton, AB

Provide specialized tier three level end-user technical support. Productivity Services Support -. Evaluate and recommend technical software packages required to…

Reporting to the Employee Productivity Manager the Technical Analyst – Desktop Services will be the Finning champion of desktop hardware technology and supporting software. The Technical Analyst – Desktop Services works in partnership and supports various clients and teams across the business on the design, development implementation of desktop hardware and software technologies. Responsibilities include; overseeing the definition, configuration and implementation of productivity services to the end user and coordinating with various business clients and technical teams as well as internal and external stakeholders on the design, development and implementation of various desktop hardware and software technologies.

Job Description: Major Job Functions:

  • Desktop Hardware Technologies - Provide technical knowledge and direction on current and upcoming desktop technologies
  • Make recommendations on technology changes to the Employee Productivity Manager, based on completed research and previous working knowledge of hardware technology
  • Assess requests for new technology, by researching the technology and determining if the technology will meet the needs for the business. Based on the research prepare a business case outlining the benefits and downfalls of the technology, and the cost of implementation
  • Investigate, recommend and coordinate with the Service Provider on the implementation of PC related hardware and software technologies
  • Windows Operating Systems – Evaluate and understand how the Windows O/S feature upgrades and O/S configuration settings will impact the Finning environment and the impact it will have on the business if it gets applied, make recommendations based on the evaluation
  • Oversee the analysis and remediation of compatibility issues of updates and feature
  • Lead and support new feature implementations
  • PC Infrastructure layering on additional software to the system (anti spyware, VPN, etc.)
  • Evaluate and recommend technical software packages required to effectively secure and support the Windows O/S environment
  • Evaluate and recommend AD, DNS, DHCP & WSUS settings and configuration changes to better support the PC environment
  • SCCM Current Branch - Provide input to content and images, define content and the configuration of a global image and regional task sequences
  • Oversee the SCCM environment health and PC client health of all Finning Canada
  • Productivity Services Support – Manage small initiatives with limited size and complexity following prescribed project management processes
  • Comprehend the user experience and minimize user impact of planned changed
  • Provide specialized tier three level end-user technical support
  • Maintain a current level of education and knowledge of PC hardware technology, Windows operating systems, Office 365 and the Office suite of products

Accountability :

  • Learn and understand the businesses technology needs across all areas of the company
  • Oversee the definition, configuration and implementation of desktop services
  • Collaborate with business clients, technical teams and internal and external stakeholders on the design, development and implementation of various desktop hardware and software technologies
  • Ensure department process for project activities, change management and support requirements are followed
  • Champion of desktop hardware technology and supporting software
  • Represent the company in a professional and ethical manner and maintain effective relationships with internal departments and staff while maintaining confidentiality.

Specific Skills & Knowledge:

  • Strong analytical and problem-solving ability
  • Highly developed organizational and analytical skills with the ability to manage multiple tasks and priorities concurrently
  • Meticulous attention to detail
  • Takes initiative and displays creativity and innovation in find a solution
  • Ability to influence and collaborate
  • Ability to adapt to changing requirements and provide necessary support
  • Passion for driving continuous improvements
  • Able to move a concept to an implementation plan
  • Strong business acumen
  • PC hardware and related technologies
  • Windows Operating Systems
  • Windows 10 deployment and support best practices
  • Microsoft Office products and Office 365
  • SCCM 2007, 2016 & current branch
  • Working understanding of basic business processes and culture
  • Knowledge of Office 365 and Office Suite of products with a solid understanding of the deployment and support requirements
  • Knowledge of SCCM 2016 and current branch versions for client management, image management, imaging, application deployment, PXE boot, etc.
  • Technical knowledge of PC hardware and related technology, Windows operation systems setup, configuration, patching and updating
  • Understanding of the release management processes required for Windows 10 from a technical and business point of view
  • Working knowledge of device encryption technology, anti-virus, anti-spam, anti-malware software technologies
  • Understanding of change control and change management processes related to IT

Education & Experience :

  • Accredited Post-Secondary education in Information Technology (IT) discipline preferred
  • Minimum 5 years work experience in desktop technologies and supporting software environment
  • MCSE and MCSA would be an asset

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2018-01-10
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