Overview

Finney-Taylor Consulting Group Helpdesk Analyst Contract in Regina, SK

Finney-Taylor Consulting Group

Branch Regina SK CA

Position:
Helpdesk Analyst
Location:
Regina, SK

1 year of experience providing technical support, or working in a technical environment. Relevant 2 year technical diploma or certificate from University or…

    Job Description :Our client is seeking an talented Intermediate Helpdesk Analyst for a one year contract.

    Must Have Primary Skills :

    • 1 year of customer service experience where service standards and service levels are employed

    • 1 year of experience providing technical support, or working in a technical environment
    • Relevant 2 year technical diploma or certificate from University or Technical school
    • Experience and knowledge with Microsoft products, including Active Directory User Account Management

    • Experience working with an IT Service Management system for tracking requests and incidents

    • Excellent verbal and written communication skills

    Nice To Have Secondary Skills :

  • Experience using documented procedures and knowledge base to perform work and provide answers 
  • Excellent references regarding the following:
    • Initiative

    • Adaptable/Trainable/Coachable

    • Team Player o Customer Service Skills

    • Willingness to adhere and dedication to standards and process

    • 2-5 years of experience working in a Corporate technical Service Desk Analyst role providing First Point of Contact Resolution to internal end-users

    • ITIL Foundations Certificate

    • Experience supporting Windows 10, Office 2016, and Lotus Notes Email and Calendaring

    • Experience with a formal Knowledge Management Process such as Authoring or Engineering knowledge

  • Proven Experience In :

    as above

    Ind1

Skills
  • Soft Skills
    • Must Have at least 3 years of experience with/in Help Desk Support Analyst
  • Hardware
    • Must Have at least 3 years of experience with/in Desktop Technician

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Regina, SK, CA
Posted on: 2018-07-27
Posted by: