Fairstone Technician – Desktop Services Full Time in Montréal, QC


Branch Montréal QC CA

Technician – Desktop Services
Montréal, QC

May provide 24-hour on-call support. Minimum of 5 years of Experience in IT. Maintenance and troubleshooting including desktop support and help desk….

Fairstone, is Canada’s leading non-bank provider of responsible lending solutions. With roots in Canada since 1923 and over 200 branches coast to coast, Fairstone provides personal loans and home equity loans designed to suit today’s borrowing needs. Fairstone also partners with a wide network of businesses to deliver flexible consumer financing programs. Fairstone is proud to make a difference in the communities where we live and work, because community matters. Please visit our website: https://www.fairstonecanada.ca/home

The Technician – Desktop Infrastructure will support Fairstone business vision in the following areas:
•Managing desktop issues and configuration needs
Position Responsibilities:
•Maintenance and troubleshooting including desktop support and help desk
•Responsible for support, maintenance and some implementations of desktop applications, desktop PC’s, laptops & peripherals, dial-in facilities, PC & laptop installations and set up
•May provide 24-hour on-call support.
•May also be responsible for the creation of and follow up on problem tickets associated with hardware, software, systems and/or other types of issues such as batch related failures
•May also be involved in documentation of supported systems and related procedures and may participate in COB technical recovery planning and testing
•May also interface with other technology areas to ensure that the support requirements for new/enhanced operating systems and programs are met
•Assist internal employees/end users by solving level 2 technical issues submitted to them by end users through tracking tools
•Perform software quality tests according to the process and complete disability documentation
•Solve application problems and hardware workstations employees
•Participate in back-office activities such configuration, installation and moving workstations, printers, telephone and other
•Run deployments and patches package on post travails
•Such other tasks as are reasonable and agreed upon by the Parties
•Responsible for day to day maintenance and resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes
•Responsible for the activities associated with the identification, prioritization, and resolution of reported problems
•Responsible for ensuring all phases of support are coordinated, monitored, logged, tracked, and resolved and issues are reported/escalated appropriately
•Responsible for maintaining and operating all telecommunications equipment and telecommunication lines for voice and data. Handles all system-related problems
•Responsible for maintaining and operating all telecommunications equipment and telecommunication lines for voice and data. Handles all system-related problems and provides support to users as needed
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence

Job Qualifications
•Minimum of 5 years of Experience in IT
Intermediary level experience in a Technology Infrastructure
•Bilingual – French and English, written and spoken

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Montreal, QC, CA
Posted on: 2018-01-10
Posted by: