Fairmont Hotels & Resorts Guest Services Porter Full Time in Victoria, BC

Fairmont Hotels & Resorts

Branch Victoria BC CA

Guest Services Porter
Victoria, BC

A valid BC Class 5 drivers’ license (must provide a drivers’ abstract reflecting a history of responsible driving)….

Primary Location


Canada-Victoria-The Fairmont Empress

Employee Status



Guest Services Porter

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Guest Services Porter with The Fairmont Empress, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Hotel Overview:
The Fairmont Empress majestically sits at the cornerstone of Victoria’s sparkling Inner Harbour. Our 477 room hotel with beautiful turn of the century architecture complements our warm and engaging service of turning moments into memories for our guests.

Summary of Responsibilities:
Reporting to the

Front Office Manager

responsibilities and essential job functions include but are not limited to the following:

Greets incoming and outgoing guest, by guest name and aacknowledges guests and visitors at every opportunity

Escorts the guest and identifies the safety and security features of the hotel while ensuring that each guest is treated with the highest level of guest service, patience, and professionalism

Transports luggage to guest room, hangs garment bag and places luggage on luggage stand or in appropriate area as directed by guest

Explains the features and functions of the room to guest ensuring that all equipment is functioning properly, gives location of ice machine and provide any necessary directions in a courteous and accurate manner

Tags and marks luggage for business, leisure, and tour guests

Records and stores luggage and deliveries efficiently and accurately

Responds quickly to guest complaints or requests for information, reservations and confirmations in an accurate and pleasant manner and ensures appropriate action is taken

Follows up to ensure guest satisfaction

Assists departing guests promptly with a variety of transportation needs arrangements and requests

Explains and promotes hotel services, outlets and functions to increase guest satisfaction and maximize hotel revenues

Informs external restaurants, events, tourist attractions and transportation

Assists with the security of the hotel through participation in the Emergency response team in the event of a fire alarm or other crisis

Ensures that only registered guests and patrons use the Reception Lobby

Attends and participates in departmental meetings that support inter-departmental communication, teamwork, information accuracy, training & development

Answers internal and external telephone calls with the highest level of guest service

Contributes to a positive and supportive work environment.

Provides a professional image through appearance and dress

May include overnight shifts of Night Porter coverage

Other duties as assigned

Previous experience as a porter or door person, or, a minimum of one year consecutive recent experience in a position demanding a luxury standard of constant guest/customer service

A valid BC Class 5 drivers’ license (must provide a drivers’ abstract reflecting a history of responsible driving)

Comprehensive and current knowledge of local attractions, events, restaurants and transportation information

Impeccable grooming and presentation

Fluent English language skills; both written and verbal

Ability to handle multiple priorities and meeting tight timelines

A high level of responsibility and commitment with the ability to work well independently with minimal supervision and as a team-player with proven success in relationship building

Previously displayed ability to provide excellent service and exceed guests’ expectations while responding empathetically and with urgency

Excellent communication and interpersonal skills

Proven ability to solve problems and make decisions in a personable and self-confident manner

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

Constant standing and walking throughout shift

Frequent lifting and carrying up to 50 lbs

Constant kneeling, pushing, pulling, lifting

Frequent ascending or descending ladders, stairs and ramp

Physical capabilities has a direct impact on the security of our employees and guests

Visa Requirements:
Must be legally eligible to work in Canada

Whether you’re launching your career or seeking meaningful employment, we invite you to visit


to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level








Rotating / Shift Work

Closing Date


22.Feb.2015, 2:59:00 AM

Job Number:

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Victoria, BC, CA
Posted on: 2015-01-24
Posted by: