Europ Assistance – Global Corporate Solutions Part-time Customer Service Representative Part Time in Thornhill, ON

Europ Assistance – Global Corporate Solutions

Branch Thornhill ON CA

Part-time Customer Service Representative
Thornhill, ON

GCS is able to provide worldwide Remote Medical & Security Services, Business Travel Risk Management and International TPA & Cost Containment Services….


This position is located in Thornhill, ON (Hwy 7 and Leslie St.)
We are looking for a detail oriented, energetic, and personable individual with excellent communication skills to be a Customer Service Representative on a part-time basis. If you are someone who has strong computer skills, and who excels in an office environment, continue reading…

$13-$14 per hour

Position TO BE FILLED:

September 23, 2015

COMPANY BACKGROUND: Europ Assistance – Global Corporate Solutions

A pioneer in assistance with 50 years’ experience behind it, Europ Assistance gives shape to its Care Services every day.

Europ Assistance watches out for more than 300 million people around the world. More than 8,200 employees within 44 local companies are available 24/7 to respond to assistance requests from our clients. They are supported by a close-knit network of 425,000 partners to provide an instant answer adapted to each situation and to the client’s need. The development of “Care Services” by the Europ Assistance Group – the union of “health, innovation and proximity” – embodies the meaning behind our business lines. This involves a strong sense of being there, acting effectively when needed for our customers in everyday life, and exceptional circumstances as well.

Europ Assistance – Global Corporate Solutions (GCS) is the division dedicated to International Corporations, Institutions and Global Organizations, Insurers and Health Carriers. GCS is able to provide worldwide Remote Medical & Security Services, Business Travel Risk Management and International TPA & Cost Containment Services.


  • Monitors and manages individual email to ensure that all updates are well-received and actioned appropriately.
  • Communicates with the in-office staff at the beginning and end of each shift.
  • Answers all first calls/emails from patients, providers, clients, etc. and directly responds to requests or routes appropriately.
  • Manages all communication with empathy recognizing that the situation may involve emergent or stressful medical circumstances.
  • Pre-certifies patient eligibility for insurance coverage and verifies system eligibility data as applicable.
  • Opens case in system by completing all applicable fields and documents comprehensive “opening case note”.
  • Determines benefits by directly accessing insurer’s system and documents appropriately in system.
  • Supports departmental staff by providing benefits information to them as required.
  • Designates new cases to AH Abeyance for appropriate assignment.
  • Monitors incoming faxes and distributes per departmental protocol.
  • Stocks supplies for fax and copier.
  • Monitors and manages email in client specific boxes and task assignment as noted on the AH schedule.
  • Supports Manager with requests for a variety of administrative tasks.
  • Performs all work in a PIPEDA and HIPAA compliant manner.
  • Ensures strict standards for claimant/client confidentiality and complies with organizational and governmental regulations/policies.
  • Participates in the Ontario Apprenticeship Training Program (as required).
  • Other related duties as assigned

* PROFILE Qualifications:

  • Less than 1 year of office or customer service experience
  • Post secondary education or related equivalent experience.
  • Excellent working knowledge of computer programs.
  • Superior verbal and written communication skills.
  • Ability to multi task in a fast pace environment
  • Exemplary telephone customer service skills
  • Critical and analytical thinking required.
  • Proficient and accurate data entry skills.

Job Type: Part-time

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Vaughan, ON, CA
Posted on: 2015-09-23
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