Overview

Elk Ridge Resort Guest Services Supervisor Full Time in Saskatoon, SK

Elk Ridge Resort

Branch Saskatoon SK CA

Position:
Guest Services Supervisor
Location:
Saskatoon, SK

In the absence of Senior Management, the Guest Service Supervisor has the overall responsibility for the smooth operation of the hotel during their shift….

Guest Services Supervisor

Providing warm, engaging service is one of the ways our Guest Services Colleagues are creating memorable experiences at Elk Ridge Resort. Showcase your leadership and interpersonal strengths as Guest Services Supervisor, where you will foster an engaged team, maximize operations and ensure exceptional guest service.

Resort Overview: Embrace your passion for hiking, skiing, golf and many other outdoor activities in Prince Albert National Park while pursuing a fulfilling career at Elk Ridge Resort. Take a risk, make a change and experience a new adventure while further developing your career. To live and work next to a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our team today!

Summary of Responsibilities:

Reporting to the Director of Operations, the Guest Service Supervisor is responsible for ensuring the smooth and efficient operation of the Front Desk and Gift Shop. In the absence of Senior Management, the Guest Service Supervisor has the overall responsibility for the smooth operation of the hotel during their shift. The successful candidate must possess the business acumen to make responsible, informed decisions and clear, concise communication skills to ensure prompt follow-up. This candidate must ensure that all standards, procedures, guest satisfaction and financial objectives are met on a consistent basis.

This is a full-time, customer-facing role based at the Front Desk and Gift Shop.

  • Acts on behalf of Hotel Management for all guest, colleague and security issues and ensures that all challenges are responded to with a sense of urgency.
  • Is familiar with all key emergency/crisis responses and takes the lead in any situation that may occur while on shift.
  • Communicates effectively with all hotel departments with all relevant information and required follow-ups.
  • Handle of guests comments and complaints, ensuring guests’ needs are met or exceeded,
  • Promotes strong interaction and teamwork with all hotel departments.
  • Makes certain that all Elk Ridge Resort standards are known, followed and acted upon at all times.
  • Ensures the achievement of divisional financial objectives through practices such as creative scheduling as well as consistently monitoring productivity and ensuring the accurate administration of payroll.
  • Works with the Front Desk Supervisor to manage the daily room inventory to ensure revenues are maximized.
  • Ensure that all controls are in place and are adhered to, ie. rates, market codes, etc.
  • Audits and completes Accounting transactions for several areas, including: rate verification for all rooms, audits, closing procedures for the computer systems and others.
  • Continuously develops, promotes and supports a service culture in keeping with the standards of Elk Ridge Resort, leading to outstanding results.
  • Ensures the highest quality of colleague training and monitors performance on an on-going basis.
  • Actively participates in all facets of employee development including: recruitment, interviewing, training, developing & promoting outstanding people.
  • Conducts employee performance reviews and effectively manages employee relations.
  • Promotes and enforces the hotel’s Health & Safety standards.
  • Performs related duties and special projects as assigned.

Qualifications:

  • Minimum one (1) year previous Front Office, Front Desk, or Guest Services leadership experience in an upscale property required
  • Excellent interpersonal skills, with proven service leadership skills and the ability to inspire colleagues to deliver outstanding service.
  • Organized and results-oriented with the ability to be flexible and perform well under pressure in a fast-paced, changing environment.
  • Ability to handle day-to-day operations of the Front Desk and the hotel in general, with excellent business acumen in the absence of Senior Management.
  • Excellent written/spoken English is required.
  • Competent in using software and technology applications
  • Computer troubleshooting experience would be an asset.
  • First Aid/CPR Certification an asset.
  • Must be available to work variable shifts

Job Type: Full-time

Experience:

  • hotel front desk: 1 year (Preferred)
  • supervisory or management: 1 year (Preferred)

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Saskatoon, SK, CA
Posted on: 2018-04-04
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