eCompliance IT Support Technician – Part Time or Full Time Full Time in Toronto, ON


Branch Toronto ON CA

IT Support Technician – Part Time or Full Time
Toronto, ON

IT / Salesforce Support Technician – Part Time or Full Time*. Reporting into the Director of Operations, as an IT Support Technician you’ll be primarily…

IT / Salesforce Support Technician – Part Time or Full Time

What is eCompliance?

eCompliance cloud software is the most widely used solution for improving worker participation in safety. A Stanford University study recently showed that eCompliance customers reduce injury rates 55% on average after using the product. The company’s goal is to prevent 1 million workplace incidents by 2020.

The company has built an easy to use B2B mobile app and web management product sold in the SaaS model. Every day it protects workers in hazardous industries across 470 companies including Delta Airlines, Siemens and your local construction or utility companies.

More facts:

Downtown Toronto HQ with 65 employees

120% annual revenue growth since product launch in January 2013

Privately owned, financed and backed by group of 23 successful CEO’s

Silicon Valley based board of directors

Leadership team passionate about building the “A Team” and a purpose driven company

The Job

eCompliance is looking for a part-time IT Support Technician (possible full-time with Salesforce.com experience) to join our Information Systems team at our Headquarters in Toronto, ON. Reporting into the Director of Operations, as an IT Support Technician you’ll be primarily responsible for the support of 60+ onsite/remote users and will work to refine IT processes and provide a high-level of service to various employee groups.

Required Skills

  • One to three years + of providing support to users in a Windows environment
  • Experience with installing, configuring and troubleshooting desktops, laptops and LAN’s
  • Be able to complete monthly monitoring, patching, & reporting
  • DNS and DHCP Troubleshooting
  • Experience with Office 2016 and Office 365 configuration and troubleshooting
  • Cloud Product Knowledge
  • Setting up, configuring and maintaining Exchange mailboxes in a business environment
  • Active Directory Administration
  • Malware & Anti – Virus experience
  • VoIP Administration and Troubleshooting
  • File Server Administration
  • FTP/TFTP Knowledge
  • Network Troubleshooting
  • Imaging of Workstations (Ghost/Acronis/O&O, etc.)
  • Asset Management
  • Ability to work independently
  • Strong communication skills

Bonus Experience (not required but preferred)

  • General Salesforce.com Administration experience a plus

Essential Duties and Responsibilities

  • Schedule and perform hardware/software installations, upgrades, backups, and data restoration
  • Office 365 management and migration assistance.
  • Conduct routine network hardware and software audits to ensure compliance with established policies and configuration guidelines
  • Network and customer documentation updates, including network diagramming with Visio, Cliffy, et al.
  • Junior-level Active Directory architecture and troubleshooting experience including experience with architecting, implementing and troubleshooting Group Policy. Familiarity with directory replication and topology best practices and troubleshooting.
  • Junior-level Exchange Server (2013,2016) experience. Understands Exchange roles and architecture, mail flow, SMTP, client connection protocols and fundamentals (Outlook, ActiveSync).
  • Troubleshoots problems with network outages, peripherals, software applications and operating systems within established standards and guidelines
  • Develops network upgrade project plans, performs project assessments, evaluates, implement, and support post deployment.
  • Implements various minor projects that enhance network availability, security and data integrity
  • Works with vendor engineers and technicians to resolve technical network problems
  • Develops processes and procedures for ongoing management of the network and server environment
  • Assesses functional needs to determine IT purchase requirements
  • Completes all required training and professional development sessions
  • Experience with equipment hands-on in a datacenter environment. Rack/stack/cabling/installation and build-out.
  • Optional – perform level one Salesforce.com Administration including dashboards, reporting and page layouts.

Job Type: Part-time to Full-time depending on Salesforce.com experience


  • Helpdesk: 2 years
  • Salesforce.com Administration 1-2 years

Job Types: Full-time, Part-time


  • IT Support: 1 year
  • Salesforce.com: 1 year

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2018-07-26
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