Overview

Eastcoast POS Incorporated help desk agent, technical Full Time in Halifax, NS

Eastcoast POS Incorporated

Branch Halifax NS CA

Position:
help desk agent, technical
Location:
Halifax, NS

Provide business systems, network and Internet support to users in response to identified difficulties . College, CEGEP or other non-university certificate or…

Languages

English

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years . Credentials (certificates, licences, memberships, courses, etc.)
Not required; Not applicable . Experience
Experience an asset . Work Setting
Help desk; Computer hardware or software retailer/wholesaler . Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties . Security and Safety
Bondable; Criminal record check . Transportation/Travel Information
Own transportation; Own vehicle; Vehicle supplied by employer; Willing to travel; Willing to travel regularly; Willing to travel cross-border; Willing to travel for extended periods; Willing to travel overnight; Valid driver’s licence; Travel expenses paid by employer . Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Combination of sitting, standing, walking; Standing for extended periods; Bending, crouching, kneeling; Tight deadlines . Computer and Technology Knowledge
Word processing software; TCP/IP; MS Windows; Internet; Database software; Device drivers; Networking software; Networking hardware; Networking security; Servers; File management software; Communication software; Programming software; SQL; MS Office; Wireless networks; Desktop applications . Personal Suitability
Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized .

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Employment Type: Full Time
Location: Halifax, NS, CA
Posted on: 2015-09-24
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