Eagle Professional Resources Technical Support – Level 3 Contract in Montréal, QC

Eagle Professional Resources

Branch Montréal QC CA

Technical Support – Level 3
Montréal, QC

Eagle is currently seeking an Technical Support – Level 3 . Four (4) years’ experience with technical support level II or III;…

Eagle is currently seeking an Technical Support – Level 3 . This is a six (6) month, contract position scheduled to start in November.

Key Responsibilities

The successful candidate will be responsible for:
Incident management (3rd level);

Identifying and documenting production problems, escalate as required;

Identifying recurring problems and recommending preventative measures;

Reviewing and validating change requests and incidents documentation;

Delivering clear written application documents and supporting processes material;

Attending change control meetings to identify non-planned impacts;

Contributing with management team in determining tactical and strategic direction for support activities;

Leading meetings with external partners to identify priority defects and changes;

Liaising with vendors, ITS and business partners to identify improvement opportunities;

Supporting other TS activities like security incidents, disaster recovery activities and audits;

Providing effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues;

Monitoring day-to-day application logs and performing problem determination including data gathering and analysis;

Investigating applications issues;

Communicating issues to business and TS partners;

Performing work on all aspects of the application/system support;

Tracking problem logs and do follow up of problem resolution;

Escalating issues to appropriate stakeholders;

Working effectively as a team, supporting other members of the team in resolving critical service issues;

Prioritizing and managing own workload in order to deliver quality results and meet timelines; and,

Identifying and recommending opportunities to enhance productivity, effectiveness and operational efficiency of the application support unit.

Skills and Qualifications

The qualified candidate must have:
Excellent verbal and written communication skills both in French and English;

Four (4) years IT expertise in online systems development or infrastructure;

Four (4) years’ experience with technical support level II or III;

Three (3) years’ experience with Documentation and Incident Management;

Two (2) years’ experience SQL Developer;

One (1) year of experience with Splunk;

Experience in insurance/banking (an asset);

Experience with HPQC and Computer Associate Service Desk Manager (an assets);

ITIL Certification (an asset); and,

Experience with JIRA/Confluence (an asset).

Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Montreal, QC, CA
Posted on: 2017-10-29
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