Overview

E. D. Smith Foods, Ltd. Customer Service Contract Position Contract in Stoney Creek, ON

E. D. Smith Foods, Ltd.

Branch Stoney Creek ON CA

Position:
Customer Service Contract Position
Location:
Stoney Creek, ON

Liaise on a daily basis with Sales and Logistics departments. Order processing, invoicing, communicate with carriers on a daily basis in regards to deliveries,…

Responsible for providing exceptional customer service to our customers while processing their transactions in an efficient, accurate and friendly manner.
MAJOR RESPONSIBILITIES:

  • Liaise with our customers in a timely and professional manner and address all customer requirements.
  • Functional responsibilities will include: order processing, invoicing, communicate with carriers on a daily basis in regards to deliveries, returns, and dispositions, addressing order exceptions, confirming pricing on orders and working with CSS/USA to fix. Review promotions on orders and work with TPM/Sales, creating/maintaining customer billing profiles, provide customer service level information to Sales, provide product and order related information to customers i.e.: product availability, shortages, shelf life and nutritional information, etc., monitor product run-out and transitions. Manage inventory reports for various manufacture plants and cross reference to our orders and follow up on availability
  • Assist with dispute management team in investigating deductions to determine if debit note is valid and can be processed. Create QM/ Return paperwork when necessary for product to be returned.
  • Liaise on a daily basis with Sales and Logistics departments.

Job Type: Contract

Salary: $45,000.00 /year

Required experience:

  • Customer Service: 3 years

Required education:

  • High school or equivalent

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Hamilton, ON, CA
Posted on: 2016-01-18
Posted by: