E-Comm Emergency Communications for British Columbia Incorporated Business Project Analyst 1 Part Time in Burnaby, BC

E-Comm Emergency Communications for British Columbia Incorporated

Branch Burnaby BC CA

Business Project Analyst 1
Burnaby, BC

Previous experience being a project lead and documenting projects. Certification in business analysis from the IIBA or in project management from the Project…

Reporting to a Service Delivery Manager, the Business Project Analyst 1 is responsible for the analysis of potential improvements, requirements and problems for existing and proposed systems and/or business processes; participating in the development of project plans, estimating resource requirements for client approval; preparing a variety of documentation; and providing on-going support for systems, programs and enterprise applications.


Analyzes problems with existing or amended enterprise applications and operational procedures, determines requirements and defines solutions; prepares time and cost estimates; tests new and amended systems; refers major unresolved problems to senior technical staff.

Liaises with internal and external users, Information Technology staff and vendors; keeps track of outstanding issues and problem resolution; balances requirements of user agencies and identifies intricacies in stakeholder requests; writes business requirements and/or statements of work that are understandable to non-technical stakeholders and technology teams.

Prepares and maintains operating instructions, procedures, processes, and project documentation for users and technical staff.

Works with internal and external agencies, vendors and departments to review and assess feasibility of business requirements and change requests.

Under direction, prepares and updates client engagement documentation such as contracts, budgets and statements of work.

Analyzes metrics and creates reports utilizing a variety of business intelligence tools.

Provides on-going support for systems, program and enterprise applications; participates in and may provide some guidance in modification, maintenance, configuration and integration.

Assists a superior in evaluating and recommending product upgrades; determines the need for inclusion of additional functional modules; coordinates purchase, testing and roll-out activities.

As required, provides guidance and technical assistance to technicians and participates in the work of technical teams.

Performs related work as required.


Knowledge of enterprise applications or equivalent as applicable to the work performed.

Knowledge of information systems, methods and equipment used in the work, including problem definition and solution techniques.

Ability to research, analyze, assess and document a variety of data and information related to the work.

Ability to establish and maintain effective working relationships with a variety of internal and external contacts.

Ability to communicate effectively orally and in writing.

Ability to maintain a variety of records and documentation related to the work.


Completion of a diploma program in computer science, engineering or business with a technology focus, preferably certification in ITIL or similar service delivery framework, plus sound related experience, or an equivalent combination of training and experience.

Certification in business analysis from the IIBA or in project management from the Project Management Institute is desirable.


Displays honesty, integrity and ethical conduct at all times.

Respectfully deals with all internal and external clients at all times.

Ability to exercise sound judgment in making quick and accurate decisions.

Displays exceptional prioritizing and multi-tasking skills in a priority driven environment.

Commitment to professionalism and excellence in customer service.

Exhibits outstanding teamwork skills and is committed to goals and successes through collaboration and cooperation.

Is interested in a long-term career at E-Comm.


Meaningful Work: strong sense of purpose in support of the public and first- responders across B.C.

Earned Time Off: eligibility to participate in our Accumulated Time-Off Program.

Pension: We are members of the Municipal Pension Plan – A Defined Benefits Fund.

Career Development: a work environment committed to supporting your continued professional development while pursuing your career at E-Comm.


As a condition of engagement and continued employment at E-Comm, you must acquire and/or maintain the required Security Clearance applicable to the position.


As a condition of engagement, upon a successful offer of employment being extended, the candidate will also be required to pass a Vancouver Police Department [VPD] Enhanced Security Police Clearance [ESC], as well as a Royal Canadian Mounted Police [RCMP] Reliability Security [RRS] Clearance, respectively carried out by the VPD and RCMP, facilitated by E-Comm 911.

While the names of these clearances may resemble those granted through Provincial and Federal Government authorities [i.e.: Gaming Policy and Enforcement Branch, Correctional Service, Facility Access Passes (for Land, Sea, and Air terminals), Public Works and Government Services Canada , Transportation Security Clearance Programs for Aviation and Marine, Treasury Board, and other volunteer and/or vocational-based security clearances required for community-based policing offices and organizations opting into the Criminal Records Review Program], they do differ significantly.

The process consists of, in part a ten-year employment and detailed personal background check, a credit check, a review of police and security-related databases, a criminal records check, a lifestyle questionnaire which may be separate, or form part of a comprehensive interview with police, which may generate further follow-up investigation.


The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is five [5] years.

To qualify for this process, a candidate may either be a Canadian Permanent Resident [PR] or Canadian Citizens.

We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.


Previous experience being a project lead and documenting projects

Previous experience providing technical support to enterprise-wide Customer Relationship Management (CRM) Systems, including systems configuration, and interpretation of log files

Recent and relevant experience as a Business Analyst, including proven meeting facilitation and requirements gathering expertise

Strong communication skills, both verbal and in writing

Documentation skills


Previous experience providing technical support to Computer Aided Dispatch [CAD] Systems – ideally Intergraph CAD

Previous experience providing technical support for Records Management Systems [RMS] – ideally FDM

Previous experience with Enterprise Service Bus Applications (ideally Edge Frontier) or Extract Transform Load [ETL] Applications – ideally FME

Previous experience with Visual Studio – ideally 2010 or higher

Previous experience with other business intelligence application suites

Previous experience with SharePoint


Technology Services


CUPE, Local 873.


Still Creek Drive, Burnaby, BC.


This is a Regular Part-Time position


PG 24

$33.86 to $39.95 per hour


One [1]


~ Monday 06 February 2017


~ Friday 09 February 2018


Monday 07 November 2016 @ 12:59pm Pacific Time.


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Employment Type: Part Time
Location: Burnaby, BC, CA
Posted on: 2016-11-01
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