Dynacare Customer Care Agent Contract in Laval, QC


Branch Laval QC CA

Customer Care Agent
Laval, QC

Customer care routine :. If needed, provide weekly/monthly reports to our clients, data entry. Ability to conduct one’s self professionally at all times, with…

Dynacare is searching for a Customer Care Agent to join our team in Laval, QC. This is a contract position working Monday to Friday from 9:30 am – 5:45 pm. Responsibilities:

            • Customer care routine : Provide assistance for our services and direct calls as required
              • Provide national appointments and/or refer patients for our services to Dynacare patient service centers, third parties & home sample collection
              • Handle patient’s communications to ensure a follow-up with samples in pending and to answer questions/support about our different tests.
              • Provide a quick follow-up with patients and physicians, by email or by phone
              • Ensure all test reports are being distributed vs. TAT
              • Ensure national distribution of our sample collection kits
              • If needed, provide weekly/monthly reports to our clients, data entry
              • Ensure backup in our warehouse for shipping and building our collection kits
            • Ensure compliance to Quality Management System
            • Any other tasks as assigned by the Manager

            Must have:

            • High School Graduate
            • 1-2 years customer service experience, in a call center
            • Proficiency using computers and MS Office programs such as Word and Excel
            • Ability to conduct one’s self professionally at all times, with clients, colleagues and superiors
            • Excellent communication skills and the ability to resolve problems in a constructive manner
            • Organized, demonstrate ability to manage priorities/many tasks at the same time
            • Demonstrate ability to manage time and meet deadlines.
            • Ability to communicate easily by email and on the phone (verbally and by written)
            • Bilingual (French – spoken and written; English – spoken and written).

            Nice to have:

            • Knowledge of Medical terminology.
            • Knowledge of CISCO Call Center platforms an asset
            • Team worker and autonomous

            DNA of an Ideal Dynacare Employee

            I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

            • Caring – I demonstrate strong empathy and genuine concern for my colleagues, patients and customers
            • Collaborative Team Player – I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
            • Passion for Quality and Continuous Improvement – I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

            Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.

            At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

            If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

            Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.

            In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Laval, QC, CA
Posted on: 2017-07-07
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