Overview

Drake Commissary Jr. Event Coordinator Full Time in Toronto, ON

Drake Commissary

Branch Toronto ON CA

Position:
Jr. Event Coordinator
Location:
Toronto, ON

Ensures that comprehensive guest notes are included for new + repeat guests inclusive of allergies, VIP notes, repeat guests etc….

Drake Hotel Properties is pleased to announce the latest addition to its growing hospitality brand, the innovative Drake Commissary, slated to open in spring 2017 on Sterling Rd., in the evolving Junction Triangle area. The Drake Commissary is a multi-purpose space that will function as a bakery, larder and bar; essentially, a casual, social neighbourhood hub, alongside The Drake’s culinary workshop, offering modern counter or traditional table service with made-from-scratch, healthy foods to eat in or take home. This is a dream position for a polished and passionate hospitality professional, seeking to build their hospitality experience in a new + unique environment that is focused on providing world-class service to our guests.

As a JR. EVENT COORDINATOR + CLIENT LIASON, you will be responsible for working with the host team to maximize service revenues by accommodating guests, reservations + walk-ins in a strategic manner. As an ambassador of the Drake Commissary, you are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings, and provide our guests a world class experience. The ideal candidate has a passion for hospitality and is eager to build their experience, as well as best practices in guest service, reservation systems and special events.

RESPONSIBILITIES:

  • Able to work in a high volume, fast paced environment with a positive attitude/demeanour
  • Able to master multiple booking/communication platforms in an ever-evolving professional landscape
  • Manage and overcome obstacles with clients + internal stakeholders to guarantee successful events
  • Build and maintain strong customer relationships to ensure high quality event production
  • Successfully explore and deliver client-based solutions according to clients’ needs
  • Interact and coordinate with the sales and catering team on accounts to ensure transparency throughout the booking + execution process
  • Ensure timely, thorough and accurate presentation of detailed menu, banquet event orders and quotes
  • Demonstrate, communicate and present venue and product features of all company facilities * Available to work nights and weekends as required
  • Candidate must meet The Drake standards for Host and Team Lead

CLIENT LIAISON:

  • Acts as Guest Ambassador for Drake Commissary ensuring that all guests receive true ‘Drake Experience’ via email, phone and in person
  • Trains all Commissary Hosts on Drake Standards and ensures seamless experience for both guests + operations alike
  • Able to maximize reservation systems + table flips to allow restaurant operations to flourish
  • Ensures that Open Table + Caterease mirror one another and that appropriate guest notes are logged in both
  • Ensures that comprehensive guest notes are included for new + repeat guests inclusive of allergies, VIP notes, repeat guests etc.
  • Makes neighbourhood connections and acts as a ‘Drake Liaison’ ensuring that local businesses + residents have ae main point of contact for all Drake needs
  • Continuously maintains and grows local relationships to activate sales within a defined territory

EVENT COORDINATION DUTIES:

  • Ensures seamless transition from sales to coordination for guests
  • Accurately blocks event space in Caterease, enters information, final guarantees, final charges, special menu requests and floor plans
  • Helps to build profitable menus + bar scenarios for booked guests while adhering to Special Event excellence + safe service standards
  • Conducts site inspections showing events spaces and guestrooms with in depth knowledge of Drake ethos + space capabilities
  • Maintains strong inter-company relations with Corporate + Operation’s Team through effective communication + follow through
  • Ensures all staffing, security, bar + wine orders and menu requirements are submitted on time
  • Relays information to the technical and AV support teams to ensure seamless guest experience
  • Prepares and customizes final proposals and contracts and BEOs
  • Be in close contact with the client or group while in house to ensure satisfaction and also to enable re-solicitation for future business
  • Ensure administrative processes all final payments and clears accounts

REQUIREMENTS:

  • Must have Opentable experience
  • 1- 3 years Host or Special Event experience in a similar fast paced environment
  • Excellent communication skills
  • Knowledge of all Drake properties and Drake General Store
  • Experience using reservation systems
  • Outgoing, confident + positive attitude
  • Strong attention to detail + time management skills
  • Available days, evenings and weekends

Drake offers competitive pay, employee discounts on F+B offering and Drake General Store products, benefits, training programs and other unique perks, as part of joining out team. If you are seeking a challenging, fun and great learning environment, Drake Commissary is ideal for you.If you are interested in this opportunity, please send your resume and cover letter by EMAIL ONLY to please list “EVENT CO-ORD” in your subject line. Interviews commencing as soon as possible.

We sincerely appreciate your interest in this exciting role with Drake Hotel Properties, however only candidates selected for an interview will be contacted.WE RESPECTFULLY REQUEST NO TELEPHONE, EMAIL OR IN PERSON INQUIRIES.The Drake Hotel is an equal opportunity employer

Job Type: Full-time

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2018-03-16
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