Overview

DoubleTree by Hilton Toronto Downtown Guest Service Agent Full Time in Toronto, ON

DoubleTree by Hilton Toronto Downtown

Branch Toronto ON CA

Position:
Guest Service Agent
Location:
Toronto, ON

Checking guests in and out of hotel. Able to reach forward to hand guests registration cards and payments. University degree from a Hospitality related program…

  • POSITION: GUEST SERVICE AGENT

REPORTS TO: FRONT OFFICE MANAGER
DUTIES:

  • Checking guests in and out of hotel
  • Processing guests accounts
  • Handling a cash float
  • Providing excellent customer service as per hotel and Brand standards

QUALIFICATIONS:

  • 2 years of Front Office experience
  • Good command of the English language is essential, both written and verbal
  • Additional languages spoken would be an asset
  • Must be neat, professional and well groomed
  • Must possess strong organization time management skills, attentive to details
  • Must be guest service focused
  • Knowledge of OnQ would be an asset
  • Previous experience with computers would be an asset
  • Previous experience in a service related position would be an asset
  • Must be able to stand for extended periods of time
  • University degree from a Hospitality related program preferred
  • Must possess excellent communication skills
  • Positive attitude and outgoing personality is essential
  • Must be able to work shifts – days, evenings, weekends and holidays

Physical Requirements

  • All duties involve constant standing with some walking
  • Occasionally bending/stooping to retrieve print out of registration and/or while putting away orders
  • Wrist movement and handling is occasional for most positions, more frequent for office co-ordinator
  • Able to reach forward to hand guests registration cards and payments

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Working Conditions
Front desk, privileged desk, back office co-ordinator and status control are all situated in indoor setting

The company will recruit, hire and promote without regard to race, color, age, marital status, sex, sexual orientation, national origin, religion, disability, gender identity, pregnancy or veteran status or any other status protected by applicable law.
The hotel is committed to providing an accessible environment to all employees and customers, whatever their ability. Accommodation is available for applicants with disabilities throughout the recruitment process.

Job Type: Full-time

Job Location:

  • Toronto, ON

Required education:

  • Diploma/Certificate

Required experience:

  • Hotel Front Office: 2 years

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2016-11-01
Posted by: