Destination Auto Group Service Upgrade Specialist – Destination Toyota Burnaby Full Time in Burnaby, BC

Destination Auto Group

Branch Burnaby BC CA

Service Upgrade Specialist – Destination Toyota Burnaby
Burnaby, BC

Previous automotive experience preferred but not mandatory. Do you have a passion for building a career within the automotive industry?…

Destination Toyota Burnaby currently has an exciting opportunity for a Service Upgrade Specialist to join our growing team. Do you have a passion for building a career within the automotive industry? We are always looking for brilliant people to join our dynamic team and contribute to a better car ownership experience.

Our Motive:
To build long term relationship with our internal and external customers and partners by exceeding expectations, providing rewarding opportunities for our team, and making a positive contribution to the communities where we operate. We believe in the future of the organization and strive to create an inspiring work environment which enable our team to perform and grow. We focus on empowering not just our customers but also our employees with the right information to meet their automotive needs – new and pre-owned vehicle sales, maintenance and servicing.

Our Perks:

  • Dynamic, collaborative and team oriented culture.
  • Generous compensation structure.
  • Competitive Group Health Benefits Program.
  • Training and Development support.
  • Career advancement opportunities.

What You’ll Be Doing:

  • Monitor and manage all inbound website leads, while responding to all inquiries in a quick and timely manner.
  • Drive traffic into the dealership by scheduling appointments with in-house Product Advisors.
  • Promote new business, and contribute to company’s customer base and referral network.
  • Maintain focus on the customer experience and actively pursue high CSI results.
  • Develop expert knowledge of our products and accessories.
  • Full training will be provided .

What We’re Looking For:

  • Previous automotive experience preferred but not mandatory.
  • Previous client support experience is required.
  • Demonstrated aptitude for building client relationships, and creating business opportunities.
  • Passion for customer service. You enjoy talking with them, identifying their needs, ensuring a positive customer experience.
  • Excellent verbal and written communication skills. English fluency is required, ability to speak 2nd language (Mandarin/Cantonese) is an asset.
  • Driven to succeed, self-starter, with a strong work ethic.
  • Coachable and open to continuous learning and development.
  • Effective negotiator and possess a great deal of professionalism.
  • Strong computer skills (including MS Office suite proficiency).
  • Valid VSA License preferred but not mandatory.
  • Valid BC Driver’s License, with a clean driver’s abstract

If this describes you perfectly, please send your cover letter and resume to the email address provided.
Please note that due to high volume of responses, only qualified, short-listed candidates will be contacted. All other resumes will remain on our database for future consideration.

About Us:
Founded in 2003, Destination Auto Group operates 6 full-service dealerships within the lower mainland, including: Chrysler Jeep Dodge in the Northshore, Hyundai, Mazda and Honda in Vancouver, and Toyota and Honda in Burnaby.

Destination Auto Group is an equal opportunity employer.

Job Type: Full-time

Required experience:

  • Customer Service: 3 years
  • Sales: 3 years

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Burnaby, BC, CA
Posted on: 2016-10-31
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