DeltaWare Division of MAXIMUS Canada Client Services Analyst Full Time in Charlottetown, PE

DeltaWare Division of MAXIMUS Canada

Branch Charlottetown PE CA

Client Services Analyst
Charlottetown, PE

If you are interested in being considered for this opportunity, please submit a cover letter and resume by May 27, 2018 to:….

Client Services Analyst
MAXIMUS Canada – DeltaWare Division

The DeltaWare division of MAXIMUS Canada provides employees with exciting career and development opportunities. As a member of the DeltaWare team, we offer you a competitive compensation and benefits package, innovative and challenging projects, and the opportunity for advancement. DeltaWare was recently recognized as both a Top Employer in Atlantic Canada and a Top Employer of Young People by Mediacorp.

Responsibilities (could include, but are not limited to):

  • Initial point of contact for technical questions associated with company supported
  • products in both the eHealth and e-Business sectors;
  • Use pharmacy knowledge to triage client issues and assist other customer support analysts;
  • Perform troubleshooting, problem diagnosis, resolution, or escalation;
  • Triage and escalate tickets to appropriate individuals;
  • Monitor progress on problem resolution, advise clients on status, and ensure follow
  • up and resolution are in accordance with service level agreements; and
  • Regular interaction and communication with clients to ensure client satisfaction.

Skills and Experience

  • Completion of a Pharmacy Technician diploma or suitable combination of education and relevant work experience;
  • Minimum of 2 years of experience in a retail pharmacy centre;
  • Ability to acquire and maintain knowledge of internal healthcare software products;
  • Proven troubleshooting and problem solving skills;
  • Excellent communication and customer service skills;
  • Must enjoy working in a fast-paced, challenging environment with the ability to multitask
  • and prioritize workload;
  • Flexibility regarding work schedule (weekend, evening and on-call work); and
  • Previous experience in the healthcare industry would be considered an asset.

DeltaWare employees may be required to travel periodically. If you are interested in being considered for this opportunity, please submit a cover letter and resume by May 27, 2018 to:

MAXIMUS Canada – DeltaWare Division
Atlantic Technology Centre
176 Great George St., Suite 300, Charlottetown, PEI C1A 4K9
email: [email protected]

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Charlottetown, PE, CA
Posted on: 2018-05-24
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