Delta Hotels Burnaby Conference Centre Guest Services Agent Part Time in Burnaby, BC

Delta Hotels Burnaby Conference Centre

Branch Burnaby BC CA

Guest Services Agent
Burnaby, BC

Team members at Delta Burnaby share a passion for making our hotel a place where guests prefer to stay, and team members choose to work….

Our commitment to our team members is simple: we will be an inclusive and healthy place to work because we know the way we interact with our team members is reflected in the way that they will interact with our guests. We’re especially proud of our commitment to leadership and development; we offer world of opportunities for advancement.

At Delta Burnaby Hotel and Conference Centre, our team members contribute to our success by participating and organizing hotel and community events. Team members at Delta Burnaby share a passion for making our hotel a place where guests prefer to stay, and team members choose to work.


  • Observe & follow the established Emergency Fire, Health & Safety procedures and to work in a prudent and safe manner.
  • Must be willing to work a flexible schedule, including evenings and weekends, and as necessary to meet the guests’ needs. On a rotating shift basis, guide and assist with all tasks, which impact the Guest Arrival and Departure Process. Must also be flexible to work night audit and is a condition of hire.
  • Participate actively in a multi-functional work environment.
  • Together with other associates, ensure that the Guest Arrival/Departure Process is continuously improved though the use of ongoing analysis and problem solving teams.
  • Maintain a high level of customer service and professionalism within all areas of the Guest Arrival/Departure Process. Be supportive of creativity and innovation, and be willing to openly embrace changes
  • Assist with emergency situations when and where required.
  • Coordinate external and internal guest requests via phone system and radio system
  • Assist Guest Service Reception to meet all guest expectations (fax deliveries, message deliveries, daily reports, etc.)


  • Demonstrated experience in Front Office and/or Guest Service areas, with strong knowledge and understanding of the Front Office/Guest Reception Process in a hotel environment.
  • Post-secondary education in hospitality or a related field a definite asset.
  • Must have excellent interpersonal, communication and organizational skills.
  • Ability to work in a team oriented, multi-tasked environment.
  • Technical skills should include experience in Word, Excel, and related hotel systems. Exposure to and familiarity with “Opera” is a definite asset.
  • Must be detail oriented and possess excellent guest service skills.
  • Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining a Canadian work authorization.

Job Type: Part-time

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Employment Type: Part Time
Location: Burnaby, BC, CA
Posted on: 2017-04-01
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