OverviewDeloitte Analyste de la technologie Full Time in Laval, QC
Branch Laval QC CA
Analyste de la technologie
Post-secondary education, in an IT discipline. We know that business as usual just won’t cut it. Update and maintain inventory records in the firm’s asset…
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Our Greater Montreal Area (GMA) region is looking for a technology analyst to provide first and second-level support to our diverse base of professionals in Laval office.
The successful candidate will be expected to work within the Laval office, but will also be required to work with our team in the Montreal area, a few days a week. As a member of the Support Services team within Deloitte’s Information Technology Services organization, the successful candidate will report into the IT Manager for the GMA region. ITS personnel are also members of the larger Deloitte Management Services organization that delivers internal services to the firm’s practitioners and staff.
The incumbent will possess strong oral and written communication, technical and problem resolution skills. The incumbent will be responsible for providing hardware, software and basic network support, documenting issues and resolutions, following incident management processes, maintaining inventory and completing other duties as assigned. The position will also require the candidate to act as a backup for our internal service desk team by occasionally answering calls and remotely servicing our clients. Positive, resilient, resourceful and dedicated to delivering high quality service, the successful candidate will act as a primary point of escalation for all technology-related issues in the supported practice offices. The incumbent will demonstrate strong collaboration skills in working with fellow technicians and with the Information Technology Services support teams who oversee centralized service provisions.
Role and Responsibilities
Provide end-user support either on-site or remotely via Lync in multiple office locations within the Greater Montreal Area, primarily in Laval office.
Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices and printers.
Create, update and track support tickets using the firm’s incident management tool.
Facilitate computer repairs with vendors to ensure hardware is properly maintained to standards.
Provide end-user support/training on new and existing applications.
Participate in small operational projects within the assigned region.
Update and maintain inventory records in the firm’s asset management system.
Identify opportunities for innovation in client service delivery and process efficiency.
Participate and engage actively in periodic team, Support Services or ITS meetings.
IT Services are covering 7h30 am to 6h00 pm, Monday to Friday, please note that you will be required to participate in a shift rotation.
Qualifications and Education Requirements
Post-secondary education, in an IT discipline.
2-3 years’ experience providing hardware/software support in a Windows environment (especially Windows 7/8/8.1), with advanced knowledge of supporting Microsoft Office 2010/2013 and other software applications.
Familiarity with Microsoft Lync, conferencing and audiovisual technologies is an asset.
2-3 years’ experience working in a networked environment and ability to perform moderately complex troubleshooting of networked devices (laptops, tablets, mobile devices, printers).
Demonstrated ability to resolve moderately complex technical issues, providing accurate analysis and suggesting appropriate solutions.
Strong interpersonal, troubleshooting and organizational skills.
Consistent, timely delivery of high quality work with an ability to prioritize tasks based on relative importance and urgency.
Flexibility, energy and ability to work well with others in a team environment.
Demonstrated ability to collaborate within a team and across teams (to help improve processes or services).
Demonstrated ability to operate under minimal supervision, with virtual interaction.
Effective verbal and written communication skills and ability to work with diverse cultures, sometimes in a virtual environment.
Proven ability to work with all levels of management.
Bilingual (English and French) is a must
ITIL Foundations Certification is an asset.
A relevant Microsoft certification is an asset.
Deloitte is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.
We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.
Employment Type: Full Time
Location: Laval, QC, CA
Posted on: 2015-01-24