Day & Ross Inc. IT Support Analyst Full Time in Florenceville, NB

Day & Ross Inc.

Branch Florenceville NB CA

IT Support Analyst
Florenceville, NB

Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in…

The Day & Ross Transportation Group is currently seeking a full-time Support Analyst in Florenceville-Bristol, NB.

With a focus on quality customer service that extends to our valued employees, Day & Ross has been continuously recognized as an honored recipient of Canada’s Best Managed Companies since 2005. We offer our full-time employees a generous Benefits package and a company matched Pension plan.

The IS Systems Analyst designs information systems solutions to help the organization operate more efficiently and effectively. The System Analyst will formulate application scope and objectives, create detailed technical specifications, application design, and ensure quality assurance. Responsible for providing technical expertise on best practices.

Please note: This position is tentatively scheduled for Monday to Friday, day time hours, flexibility required outside of these hours.

To be successful in this role, you will exceptionally complete the following (not an exhaustive list of responsibilities):

  • Understand and mitigate impact of system changes to existing systems and business processes; define the boundaries for any proposed changes and ensure changes are contained within these boundaries
  • Analyze emergent business requirements to understand how they can be best developed for the Day & Ross environment
  • Analyze new application requirements to understand the impact on existing applications
  • Create designs for new applications – develop high level specifications for these new applications
  • Consult with people across the business and other IS areas in determining appropriate solutions for outstanding business needs
  • Develop solutions by preparing and evaluating alternative workflow solutions, establishing specifications; coordinating production with programmers
  • Develop testing plans to cover all functionality and possible scenarios to enable new/changed applications to be completely tested before being released to the business
  • Provide written documentation for reference
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
  • Other related duties as may be required

To be qualified for this role, please ensure your resume clearly displays some or all of the following :

  • University degree in IS, computer science or other relevant field
  • Recognized industry certification, including but not limited to; MSC, Cisco, CompTIA A+
  • Knowledge of WMI, VBS, PowerShell, an asset
  • A suitable combination of education, training and experience may be considered
  • Minimum 5 years’ experience in IS
  • A suitable combination of education, training and experience may be considered
  • Knowledge of Industry Technologies and software used by Day & Ross including SQL Server, Iseries, Citrix, Windows OS, IIS, TFS, API and ASP
  • Strong communication skills including the ability to relay information (verbal and written) between several parties, across departments, functions, divisions – and deliver a positive customer experience for internal and external customers including 3rd party vendors
  • Troubleshooting and problem solving skills; the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
  • Strong organizational and time management skills, including the ability to work under pressure and prioritize appropriately in a fast-paced setting
  • Ability to multitask in a deadline driven environment; appropriate sense of urgency and agility to handle changing priorities
  • Sound judgement and business acumen in developing and successfully implementing strategies to achieve budget goals and operating objectives
  • Results focused; able to hold others accountable
  • Strong team and customer service focus; relationship building, negotiation and conflict resolution skills
  • English, other languages an asset

The working environment can include extended periods sitting in a work station working on a computer and on a phone.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment .

We thank you for your application, but only those candidates selected for an interview will be contacted.

As a federally regulated employer, The Day & Ross Transportation Group fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Job Type: Full-time

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Employment Type: Full Time
Location: Florenceville-Bristol, NB, CA
Posted on: 2018-03-15
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