David Aplin Group Guest Experience Manager Full Time in Calgary, AB

David Aplin Group

Branch Calgary AB CA

Guest Experience Manager
Calgary, AB

Received maintenance requests and prioritizes jobs from housekeeping, guests, and sales departments. Hospitality experience a huge asset….

Calgary, AB
David Aplin Group, one of Canada’s Best Managed Companies has partnered with our client, a recognized and trusted provider of high quality temporary residences for professionals and families all across Canada. They are currently seeking a Guest Experience Manager to join their team in Calgary, Alberta.
The Guest Experience Manager will interact with all levels of personnel and management throughout the region including suppliers. It will report to the Director of Operations and will have direct reports from the housekeeping, maintenance, guest services, and administration team within the branch. There will be a level of responsibility to manage and make sure that each guest experience has a smooth and seamless transition with their executive suite.

The Role:
Received maintenance requests and prioritizes jobs from housekeeping, guests, and sales departments
Acts as the primary resource for guests, landlords and sales team
Manages multiple tasks to provide excellent and seamless guest experiences
Works closely with landlords and admin staff to perform tasks on time and on budget
Processes invoices, receipts and POs before months end
Assists Director of Operations in maintaining and executive experience for all suites in the Calgary region
30 – 50% travel time within Calgary (to various suites)
Some maintenance activities will be delivered on a daily basis

The Ideal Candidate:
B.Mgmt (Hospitality/Tourism/Hotel Management) preferred but not an asset
5+ years’ experience working in a small to medium sized business
Hospitality experience a huge asset
Strong leadership and proven management skills
Understands the technical aspects of building maintenance, housekeeping and communication with all departments
Strong maintenance/handyman experience as activities will be performed daily
Can manage a variety of issues and prioritize those in an organized and efficient manner
Excellent communication, verbal and written skills
Valid driver’s license and vehicle

If you are interested in this position and meet the above criteria, please click the Apply button to send your resume in confidence directly to Shawna Wagner, Recruiter, Aplin Supply Chain and Operations Management . We thank all applicants; however, only those selected for an interview will be contacted.
If this is your first introduction to us, we invite you to become one of our satisfied candidates. David Aplin Group has been Canadian owned since 1975. Our professional consultants are passionate about helping you find a fulfilling job or career and ensuring your complete satisfaction with our process. Our proven track record, nearly 4 decades long, is largely due to our team of highly skilled and successful specialists. Through superior service and a commitment to long-term relationships, we provide deep specialization in core areas for complete recruiting and HR solutions across Canada – all from one source. We look forward to exceeding your expectations!
Learn more about David Aplin Group and view all of our current job opportunities, career tips, and tools at www.aplin.com .

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Employment Type: Full Time
Location: Calgary, AB, CA
Posted on: 2016-03-05
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