Overview

Customer Service Representative in Calgary, AB

Saputo Inc.

Branch Calgary AB CA

Position:
Customer Service Representative
Location:
Calgary, AB

The Customer Service Representative responsibilities include: Participate in driving customer value, above and beyond sales Ensure customer orders are entered…

Summary:
The Part time Customer Service Representative is acting as a company ambassador by displaying competence, courtesy and professionalism.

Job Duties:The Customer Service Representative responsibilities include:
Participate in driving customer value, above and beyond sales
Ensure customer orders are entered accurately via phone, email, electronically or fax
Handling customer inquiries / complaints in a professional, timely manner
Verifying customer / route information
Assisting team members with Customer Service duties such as special deliveries, delivery planning, promotional planning
Working cross functionally with the marketing, distribution, shipping, production & sales departments, amongst others
Ability to perform multiple functions within the department
Supports and maintains Saputo’s quality standards
Other general office duties as required

Required Qualifications:
Grade 12 or equivalent
Bilingual (French) an asset
Experience in a telephone sales / customer service environment preferred
Strong communication and interpersonal skills; excellent telephone manner is essential
Strong organizational and analytical skills; excellent data entry skills-speed and accuracy a must
Solid knowledge of Microsoft Office applications a definite asset
Ability to multi task in a dynamic environment both independently or as part of a team
Ability to work under pressure and establish priorities
Able to work flexible hours including weekend rotation
Proficiency in current position
Open to learning new functions and adapting to change
High level of self-motivation and initiative
Willing to take ownership to resolve issues

IF YOU ARE INTERESTED BY THIS POSITION, PLEASE submit a resume to Tricia Wyborn, Supervisor at [email protected]

Skills:
Customer Service
Data entry
Detail Oriented

or proceed with Standard Application Form.

Employment Type: Part Time
Location: Calgary, AB, CA
Posted on: 2014-08-21
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