Overview

Customer Care Center Agent in Calgary, AB

Sunshine Village Ski & Snowboard Resort

Branch Calgary AB CA

Position:
Customer Care Center Agent
Location:
Calgary, AB

customer service who is interested in a new career opportunity then we want to hear from you. Essential Functions Provide outstanding customer service to all…

This position is responsible for handling all inbound calls to Sunshine Village, sales of various ski passes, on-line and in person retail sales and booking reservations for the Sunshine Mountain Lodge. If you have a passion for customer service who is interested in a new career opportunity then we want to hear from you.

Essential Functions

  • Provide outstanding customer service to all walk-in guests and telephone inquiries
  • Promptly answering incoming telephone calls and transferring them efficiently
  • Responsible for making reservations for Sunshine Mountain Lodge and Ski School
  • Maintain clear and effective communication with other departments and other team members
  • Responsible for general office functions (sorting mail, courier, filing etc…)
  • Appropriate and proactive handling of customer concerns & issues
  • Assist in all areas of the Calgary retail and sales operations
  • Promote and increase season passes and ticket sales
  • Helping Sales team with Trade shows, FAM trips, and other tasks when needed
  • Other duties as required

Experience/Requirements

  • Customer Service/ Call Center experience
  • Previous knowledge and experience with hotel management systems required
  • Previous sales experience or knowledge
  • Previous cash handling experience
  • Microsoft Office and Excel Skills
  • Knowledge of Banff, Sunshine Village, ski industry, etc.
  • Pro-active and can problem solve with minimal supervision
  • Ability to multitask and prioritize in a fast paced environment
  • Team player who has a keen attention to detail
  • Needs to be a team leader as supervisory roles will be determined

Perks

  • Competitive wages and added commissions
  • Sunshine Village seasons pass
  • Special discounts at Sunshine Village ski school, Food and Beverage, rentals and the Sunshine Mountain Lodge

Interested applicants please apply online or send a resume and cover letter stating the job title in the subject line to: [email protected]

Thank you to all applicants for applying, however, we will only contact those well qualified for the position.

or proceed with Standard Application Form.

Employment Type: Freelance
Location: Calgary, AB, CA
Posted on: 2014-08-23
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