Overview

CSA Group Total User Experience Lead – Information Technology Full Time in Toronto, ON

CSA Group

Branch Toronto ON CA

Position:
Total User Experience Lead – Information Technology
Location:
Toronto, ON

Manage and oversee all day to day operations with IT corporate application systems and desktop to ensure target service level objectives are being met and…

Exceptional service requires strong leadership, including the ability to direct, motivate, evaluate, and recognize staff; proven ability to coach and share skills and knowledge with others; managing staff in a unionized environment is an asset.

Manage, measure and oversee all day to day operations with IT corporate application systems and desktop to ensure target service level objectives are being met and maintained.

Manage and oversee all day to day operations with IT corporate application systems and desktop to ensure target service level objectives are being met and maintained.

Manage communication, reporting and incident resolution.

Drives prioritization and implementation of final solutions for known errors and proactively works towards avoiding interruptions to services via trend analysis and utilization of reporting to deliver problem resolution within the parameters of expected service agreements (SLAs).

Provides leadership that fosters an environment of superior customer service supported by an effective and efficient operational framework.

Work with Program Delivery and Business Partnering to recommend process changes and other improvements.

Mentor direct reports.

Ability to work in a rapidly changing, high-growth environment.

Projects demand work after hours to deliver to meet aggressive time lines.

Education
• Bachelor’s or Computer Science, Information Systems, or other
related field — or Diploma and equivalent work experience

Experience
– At least 5 years’ experience in managing a team and in the planning and
provisioning of end-user computing services
– Exceptional leadership skills, including the ability to direct, motivate, evaluate, and
recognize staff; proven ability to coach staff and share skills and knowledge with
others; managing staff in a unionized environment is an asset
– Experience with Service Desk best practices, standards and metrics; industry
standards for configuration of technology and other equipment; related system
management tools such as SCCM

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Toronto, ON, CA
Posted on: 2016-12-06
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