Overview
Crowe MacKay LLP IT Helpdesk Technician Full Time in Edmonton, ABCrowe MacKay LLP
Branch Edmonton AB CA
Position:
IT Helpdesk Technician
Location:
Edmonton, AB
HDI Technical Support Professional. HDI Technical Support Professional training considered an asset. The Help Desk Technician is the IT department’s first line…
As Crowe MacKay LLP continues to grow, we are actively looking for a well-rounded, Help Desk Technician to join our growing Information Technology department. The candidate will work out of our Edmonton office and reports directly to our IT Leader. The successful candidate will be a natural problem-solver, professional, considerate, and consistently exercise urgency when dealing with and resolving technical issues. About Crowe MacKay Crowe MacKay LLP is a vibrant team of Chartered Professional Accountants in eight cities across Northern and Western Canada. We believe strong relationships are the cornerstone to success and strive to create innovative solutions for our clients. Crowe MacKay LLP is built on a foundation of diverse talent, delivering expert advice across a spectrum of industries and organizations. To learn more about our firm click here. About the role The Help Desk Technician is the IT department’s first line of support and directly represents the IT department’s brand to the end users (our Crowe MacKay LLP staff). This role is first and foremost a customer service position and supports end users from all of our eight markets across Northern and Western Canada. Having a passion for serving the end user coupled with providing exceptional problem-solving abilities are imperative to the success of this role. The incumbent must have strong communication skills, possess the ability to articulate technical language to end users effectively, have an acute attention to detail, and a high understanding around the importance of following procedures. This role can be fast-paced and requires effective teamwork to ensure exceptional service is delivered in a timely fashion. Managing and setting expectations is paramount in providing a favorable end user experience. Duties & Responsibilities Education & Experience What We Offer How to Apply If you have the skills, qualifications and expertise and want to join our growing team, please submit your resume, cover letter, all training/educational certificates, and salary expectations with the subject line: YEG Helpdesk Tech. Incomplete applications will not be considered. Posting will remain open until a suitable candidate is found. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. Job Type: Full-time Salary: $40,000.00 to $50,000.00 /year Experience: Location: Licence: Language:
Employment Type: Full Time
Location: Edmonton, AB, CA
Posted on: 2018-07-27
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