Courtesy Auto Group Internal Service Advisor Full Time in Calgary, AB

Overview

Courtesy Auto Group

Branch Calgary AB CA

Position:
Internal Service Advisor
Location:
Calgary, AB

Minimum 3 years as an service/parts/bodyshop in Automotive. Courtesy Auto Group is looking for an Internal Service Advisor….

Courtesy Auto Group is looking for an Internal Service Advisor.

Requirements:

• Minimum 3 years as an service/parts/bodyshop in Automotive
• CDK/ADP Drive experience is a MUST
• AutoPoint/MPI and CRM experience preferred
• Chrysler Warranty background considered a strong asset
• Professional, sales oriented Attitude
• Excellent communications skills
• Ability to multi-task and thrive in a fast-paced environment

Responsibilities:

• Keeps customers updated regarding vehicle status.
• Identifies what services are needed, researches vehicles’ maintenance history, and prepares service order requests.
• Reviews guidelines to prepare estimates of labor hours and parts required for repairs.
• Enters repair ticket information and notes into computerized customer Database.
• Prioritizes, schedules and tracks repair work. Assigns service order requests to mechanics.
• Verifies post-maintenance checks have been performed to ensure properly repaired vehicles.
• Upon repair completion, reviews and enters mechanics’ labor time, closes work orders, notifies customers of completion, explains repairs and answers any questions.
• Coordinates outside repair, recall or warranty work for vehicles with auto dealerships.
• Contacts customers and schedules preventative maintenance or inspections on vehicles.
• Performs other duties and special projects as requested.

To apply please call or email your resume and cover letter.

We would like to thank all applicants for their interest in the above position, however, only those considered for an interview will be contacted.

Job Type: Full-time

Required experience:

• Automotive Service: 2 years