Overview

Convergys IT Technician – $15 per/hr Full Time in Chilliwack, BC

Convergys

Branch Chilliwack BC CA

Position:
IT Technician – $15 per/hr
Location:
Chilliwack, BC

Remains knowledgeable of our client’s product line, current industry products and technologies. We are the "Provider of Choice" to some of the world’s leading…

Looking for the Technical career of your dreams?……
Apply on-line today @ convergys.com

Our client is a 100,000 member-strong, global company, with sights set on changing the world.
This is the reason our employees go on to do such great things in their career. They are receiving world-class training, on the job. It will provide, hands-on, technical and customer-facing training designed just for you. Imagine what a 6-week full paid training class, and the full weight of our Client behind you, will do for your career. You will have full support, work with leads to set a career path just for you… If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest.
Convergys Offers:

  • $15.00 per/hr
  • Full time employment with flexible schedules
  • Hours of operation Monday — Friday 6am — 7pm
  • Earn up to an additional $225/month in monthly bonuses
  • Excellent benefits package – Medical/Dental/Vision care
  • Tuition Reimbursement
  • Group RRSP program

What will the job look like?

  • Responds to customer technical problems/issues related to hardware, software and networking via phone.
  • Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Remains knowledgeable of our client’s product line, current industry products and technologies.
  • Focuses on delivering a positive customer experience according to client’s standards.
  • Monitors and tracks issues to ensure accurate resolution.
  • May be involved in revenue generation activities with current customers.
  • Reviews and distributes pertinent cross-functional information.
  • Escalates more complex customer technical issues to senior level support.
  • Contributes to own team/closely related teams through quality and efficiency of own work.
  • Applies communication skills to provide service, coordinate information and collaborate with
  • Listens and asks questions to solicit feedback to understand needs and provide service.
  • May communicate sensitive and confidential information.
  • Regularly interacts with customers and first line management

Requirements:

  • Skill in providing an exceptional customer experience.
  • Skill in verbal and written communication to analyze, interpret and address customer needs.
  • Knowledge of computer operating systems. Including but not limited to one or more of the following; Mac OS, Windows 98+, NT, 2000, ME, XP, UNIX, and Linux.
  • Knowledge of computer hardware.
  • Ability to work in a time critical environment.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability to employ professionalism and self-control in deescalating the upset customer.
  • Ability and willingness to provide presales support.
  • Ability to sit at a computer keyboard, view a computer monitor, and use a telephone headset for extended periods of time.
  • May be required to work unconventional hours or shifts, weekends, holidays, 2nd shift, or early mornings.
  • Technical Certifications preferred. (i.e. MCP, MCSE, CNE, A+, Network +, Server +)

About the Company
Convergys is a 3 billion dollar company with offices world-wide. We employee 133,000 employees, and have over 150 contact centers. We are a resourceful, industry leading organization, where ingenuity and caring employees help transform customers into our clients’ fans. We are the “Provider of Choice” to some of the world’s leading technology, computing, retail, telecommunications, entertainment/media, and financial services companies.
Strong candidates should apply by visiting www.convergys.com to upload your resume.

Job Type: Full-time

Salary: $15.00 /hour

Job Location:

  • Chilliwack, BC

or proceed with Standard Application Form.

Employment Type: Full Time
Location: Chilliwack, BC, CA
Posted on: 2016-11-02
Posted by: