Client Service Representative in Halifax, NS


Branch Halifax NS CA

Client Service Representative
Halifax, NS

candidates for their interest and only those selected will be contacted. In the event that tests are administered, candidates will be advised in advance. The…

Competition No. 4999

Bring your organizational, attention to detail and communication skills along with your knowledge of real estate to this position in CMHC’s Atlantic Business Centre in Halifax, Nova Scotia.

Working in a dynamic and fast-paced environment, you will be responsible to perform the administrative duties in support of default management activities as well as the acquisition and sale of single units, condominium units and multiple projects acquired. This

6 month temporary position

is an exceptional opportunity for a team player who can work in a fast paced environment, focus on results, is very organized, can make objective timely decisions and ensures a high level of accuracy and attention to detail.

As a member of the Default Management and Real Estate (DMRE) team, your key responsibilities as a Client Service Representative (CSR) will involve:

Documenting and tracking each 1 – 6 unit property acquired by DMRE, verifying accuracy and completeness of the information submitted and following up as necessary.

Listing real estate properties with the appropriate realtor or with market contractor where contracts exist.

Maintaining accounts for each acquired property and ensuring timely payment of all bills from acquisition to sale of property.

Reviewing purchase and sale agreements and recommending acceptance or rejection.

Liaising with purchaser’s lawyer, CMHC Conveyance and Brokers throughout process regarding all matters to ensure sale is timely and without issue.

Tracking progress of units through sale process to ensure information and documentation for completing sales is provided within deadlines.

Monitoring sales closings to ensure that funds received match the terms of negotiated offer to purchase.

Updating Real Estate Operations Program System (REOPS) through title transfers and sales process.

Arranging and reviewing various reports e.g. inspection, security, appraisal to determine if repairs or other actions are required.

Preparing and recommending for approval listing instructions and instructs external contractor.

As required, conducting site visits by viewing random sample of properties throughout Atlantic Canada for purpose of monitoring marketing/management responsibilities.

Carefully reviewing own work for accuracy and completeness and maintaining a desire to accomplish tasks on time.

Providing administrative support for Default Management & Real Estate Center e.g. archiving, filling, organizing meetings etc.

Other initiatives and activities as assigned.

YOUR PROFILE as a CSR includes:
Education and Experience

High school diploma with minimum one year related work experience

A combination of equivalent work and education will be considered

Essential Knowledge and Skills

Strong interpersonal skills (communication, judgment and diplomacy).

Demonstrated ability to negotiate effectively.

Demonstrated organizational skills and ability to undertake and complete multiple concurrent tasks in a fast paced environment

Ability to work independently.

High level of accuracy and attention to detail

Ability to build and maintain client relationships, recognize opportunities for improvement and contribute to a working environment where diversity is valued, respected and integrated.

Basic knowledge of appraisal techniques and approaches to determining value and of resale housing markets.

Working knowledge of landlord, tenant and condominium legislation.

Working knowledge of registry systems, title defects and property law in general.

Basic knowledge of the deficiency sales process an asset.

In-depth working knowledge of real estate transactions, purchase and sale agreements, and remedies for mortgage default an asset.

In-depth working knowledge of the policies and procedures relating to the acquisition and sale process an asset.

Demonstrated ability to use computer systems associated with these processes: Real Estate Operations (REOPS), Mortgage Insurance Claims system (MICS), Underwriting Policy System (UPS) and with Microsoft office products, an asset.


Client Focus


Valuing and Respecting Individuals

Analytical Thinking





Maximizing Quality

Relationship Building

Because what I do matters

Canada Mortgage and Housing Corporation (CMHC),

a forward-thinking organization offering a range of career possibilities, is a trusted source of objective housing research and advice for governments, consumers and the housing industry across the country. Our mission as Canada’s Housing Authority is to help Canadians meet their housing needs. With this goal in mind, we are involved in many key aspects of housing – from contributing to the stability of the housing market and financial system to providing support to Canadians in housing need.

Both a major financial institution and a federal Crown corporation, we offer the best of both worlds in a stimulating work environment where people are encouraged to help build a better tomorrow. If you want to work alongside other respected professionals to make a real difference, and to be able to say with conviction “what I do matters”, make CMHC your career choice.

APPLY today

We sincerely thank all candidates for their interest and only those selected will be contacted.

In the event that tests are administered, candidates will be advised in advance.

The deadline for submitting your application is

11:59 pm ATL on September 19, 2014.

or proceed with Standard Application Form.

Employment Type: Temporary
Location: Halifax, NS, CA
Posted on: 2014-09-11
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