Overview

City of Winnipeg Parking Service Representative 1 Full Time in Winnipeg, MB

City of Winnipeg

Branch Winnipeg MB CA

Position:
Parking Service Representative 1
Location:
Winnipeg, MB

The City of Winnipeg is a vibrant and dynamic organization with many opportunities! We offer a diverse and welcoming work environment that delivers quality…

The City of Winnipeg is a vibrant and dynamic organization with many opportunities!

We offer a diverse and welcoming work environment that delivers quality services to our citizens.

Parking Service Representative 1

Winnipeg Parking Authority

Posting No: 116298

Closing Date: April 16, 2018

Job Profile

Under general supervision of the assigned supervisor, the Parking Service Representative 1 is responsible for providing front-line services to customers of the Winnipeg Parking Authority – either at the front counter or over the phone. The areas supported include: citation payment, permits for off-street parking facilities, ensuring records are complete and up to date, statements are issued, cash receipts are applied to proper accounts, cash deposits and reconciliations are prepared on a daily basis, preparing information packages on citations requested by Provincial Court or Adjudicators; and providing general clerical support to the Winnipeg Parking Authority.

As part of the customer service focus of the Winnipeg Parking Authority, hours of operation for the Customer Service function are 8:30 a.m. to 5:00 p.m., Monday to Friday, all Parking Service Representative 1’s will be expected to work various weekday shifts on a rotational basis or as assigned.

As the Parking Service Representative 1 you will:

  • Assist customers at the Citations Desk and/or the Permits Desk
  • Process ticket payments and issue receipts
  • Balance daily cash intake to reconciliation report at end of day
  • Ensure that ticket payments are processed and entered into T2 system correctly
  • Assist and direct customers with information on correct process to contest or review their ticket
  • Process payment for Residential/Meter/Parking permits and issue receipts
  • Provide administrative support to the Provincial Court Process and Adjudications at Winnipeg Parking Authority
  • Prepare information packages on citations requested by Provincial Court
  • Process ticket payments made through Provincial Court
  • Maintain statistics on court disposition of tickets
  • Ensure that ticket payments are processed and entered into T2 system correctly
  • Schedule and provide accurate documentation for Adjudication appointments
  • Assist customers with phone inquiries
  • Respond to phone inquiries regarding non-functioning meters
  • Respond to inquiries regarding outstanding tickets/statements
  • Performs other related duties consistent with the classification as required

Your education and qualifications include:

  • Completion of Grade 12
  • Demonstrated experience working in a customer service function.
  • Ability to deal with difficult customers, and the ability to work in a challenging, fast paced environment .
  • Demonstrated proficiency in the use of Excel, Word (Basic) and Outlook.
  • Demonstrated ability to exercise initiative, sound judgment, and react resourcefully under varying and stressful conditions when dealing with the public and staff.
  • Ability to work independently with minimal supervision.
  • Demonstrated ability to communicate effectively, both orally and in writing.
  • Bilingual in French and English considered an asset.
  • Ability to deal with confidential matters discreetly.
  • Ability to plan and organize work effectively and resolve problems.
  • Demonstrated ability to maintain accurate and concise records.
  • Working knowledge of T2 Flex Parking Management Software, within one month, and proficiency in three months.
  • Working knowledge of Parking Citation issuance process within one month of starting.
  • Working knowledge of EPS browser system within one month of starting.
  • Willingness and ability to complete on-line training in Parking Facilities Management (Parking 101 – Certified Parking Facilities Mgt) within 12 months.
  • Must have acceptable attendance record in accordance with the Attendance Management Policy.

Conditions of employment:

  • A Police Information Check satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense.
  • Ability to work overtime depending on operational needs

CORE COMPETENCIES for ALL EMPLOYEES OF THE CITY OF WINNIPEG:

  • Citizen & Customer Focus
  • Respecting Diversity
  • Ethics and Values
  • Integrity and Trust
  • Results Oriented

How to Apply

APPLY ONLINE , including all documentation listed below:

  • Applicants are required to include a cover letter and resume with their application.
  • *Applications submitted without REQUIRED documentation will not be considered.*

    If you do NOT have access to a computer/email, please apply, including all documentation listed above, to: Staffing Branch, HR Services, Main Floor – 510 Main Street, Winnipeg, MB by 4:30 P.M., Monday, April 16, 2018.

    Notes

    Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ’s or contact 311. The City of Winnipeg uses the Korn Ferry Leadership Architect Competency Model as part of the recruitment process.

    The salary range for this position is $1,095.87 – $1,552.83 bi-weekly.

  • Applicants may be required to undergo testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.
  • We have great benefits and competitive salaries, and we are committed to ongoing learning and career development!

    WE SEEK DIVERSITY IN OUR WORKPLACE. INDIGENOUS PERSONS, WOMEN, VISIBLE MINORITIES, AND PERSONS WITH A DISABILITY ARE ENCOURAGED TO SELF-DECLARE.

    Only candidates selected for interviews will be contacted. Requests for Reasonable Accommodation will be accepted during the hiring process.

    or proceed with Standard Application Form.

    Employment Type: Full Time
    Location: Winnipeg, MB, CA
    Posted on: 2018-04-04
    Posted by: