City of Toronto Supervisor, Social Assistance Temporary in Toronto, ON

City of Toronto

Branch Toronto ON CA

Supervisor, Social Assistance
Toronto, ON

Community and government agencies) and management. Working knowledge and familiarity with government legislation in the area of occupational health and safety….

Major Responsibilities:

Reporting to the Shelter Manager or Street Outreach Policy Officer, this position is responsible for leading the service planning and program delivery for programs within Hostel Services, in a client focused manner, and directing all administrative operations of programs.

  • Monitors the program operations to ensure that all services are provided in accordance with Divisional and Unit policies, procedures and applicable legislation.
  • Leads the delivery of effective assessment and coordinated case management services for clients by accessing services to assist them in securing and sustaining housing in the community.
  • Oversees client intake, assessment and case management programming.
  • Leads the development of partnerships with community agencies & services to deliver programming for clients.
  • Monitors the quality of service provided by the program to ensure that the needs of clients are being met in a timely and professional manner.
  • Evaluates existing programs and develops new initiatives.
  • Ensures program files and records are properly maintained.
  • Maintains working relationships and resolves issues internally with staff and externally with housing providers and community organizations.
  • Develops and maintains internal program statistics/data collection to be reported on as required.
  • Prepares and develops effective communication strategies and means of communication for internal and external audiences.
  • Advocates for individuals/families in accordance with identified program needs.
  • Supervises, provides guidance, training and support to Counselling staff.
  • Participates in the hiring of staff.
  • Participates in and/or leads the development of the training curriculum for counsellors as well as organizing and/or delivering the training.
  • Responsible for the scheduling of work for program staff.
  • Provides guidance to staff on the interpretation of relevant legislation and policy and counsels them on their performance in the delivery of client services.
  • Identifies performance objectives to ensure program service delivery goals are met.
  • Handles day to day labour relations matters, including the imposition of discipline and the hearing of grievances as required.
  • Consults with the Manager and provides input on matters concerning the formulation of policy, objectives, systems and procedures.
  • Completes reports, develops internal policies and procedures as well as implements systems to monitor and evaluate program objectives.
  • Undertakes special projects and assignments as may be required by the Manager.

Key Qualifications:

  • Post-secondary education in Social Services, or the equivalent combination of education and experience.
  • Considerable experience supervising staff (e.g. leading, motivating, monitoring and evaluating performance), in a complex and high-volume work environment.
  • Experience in planning, developing and implementing programs that address operational and client needs.
  • Experience in the application of case management principles and practices and applicable legislation.
  • Knowledge of current issues and expertise related to homelessness and/or street involved individuals and experience related to harm reduction, addiction, mental health, etc.
  • Knowledge of current issues related to homelessness, housing first policy, subsidized and supportive housing, income security, etc.
  • Extensive knowledge of community resources and a demonstrated ability to develop partnerships.
  • Well developed written and oral communication skills including presentation and facilitation skills, with an ability to communicate effectively with a broad range of stakeholders (ie. community and government agencies) and management.
  • Political acumen and insight, as well as advanced skills and judgement, in public relations, including the ability to manage, negotiate and achieve consensus among parties having different objectives.
  • Excellent problem solving and decision making skills to resolve conflicts or de-escalate situations professionally.
  • A general knowledge of government legislation in the areas of labour, employment and human rights, Child and Family Services Act, Residential Tenancies Act, mental health legislation and other relevant legislation.
  • Working knowledge and familiarity with government legislation in the area of occupational health and safety.
  • Good computer skills and the ability to use various applications (i.e. Microsoft Word and Excel), as well as ability to use the Divisions automated systems.
  • Note:

    • A Vulnerable Sector Police Reference Check will be required as a condition of employment.

    Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

    In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy , a request for accommodation will be considered throughout the hiring process.

    Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. For disability-related accommodation, documentation must be from the applicants’ treating physician outlining their functional limitations.

    or proceed with Standard Application Form.

    Employment Type: Temporary
    Location: Toronto, ON, CA
    Posted on: 2015-08-17
    Posted by: