City of Toronto Supervisor Court Support Full Time in Toronto, ON

City of Toronto

Branch Toronto ON CA

Supervisor Court Support
Toronto, ON

Maintains inventory of office supplies and equipment, ensuring all courtroom and office equipment is maintained and operating at performance….

Major Responsibilities:

Provides supervision and direction to staff to ensure the delivery of effective and quality service relating to the responsibilities of Court Support functions which include: clerical assistance to the presiding judicial officer at hearings, trials/early resolution, assist in maintaining the dignity and decorum of the court, recording proceedings, preparing/certifying transcripts, exhibit maintenance, divisional coordination of interpreters, intake services, updating records and other related clerical duties. (Service in both French and English).

  • Implements detailed plans and recommends policies/procedures regarding program specific requirements
  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations
  • Develops internal procedures on service delivery on accordance with provincial statutes, regulations and the City’s policies.
  • Ensures the provision of an accurate court record, maintains logs, exhibits, justice seizures, co-ordinates court interpreters and updates relevant records including audits.
  • Schedules resources based on workload, language requirements, monitoring productivity and performance of staff
  • Administers day to day labour relations issues including hearing of grievances and imposition of discipline in accordance with the Collective Agreement
  • Maintains inventory of office supplies and equipment, ensuring all courtroom and office equipment is maintained and operating at performance
  • Responds to inquiries and requests from variety of stakeholders with respect to in-court and post-court operations and ensuring prompt response and follow-up
  • Provides leadership, goal-setting and proactive problem solving and makes recommendations to the Manager of Court Operations regarding the same
  • Assists in developing performance standards for effective planning and service delivery of the Court Support Unit and perform regular routine audits on Court Services division performance standards i.e. quarterly transcript audits, DAR, records audits, etc.
  • Recommends and provides Court Services operations input and advice to manager, other members of management team and colleagues
  • Responds to emerging issues such as impending labour disputes, assessing the impact on the unit and mailing recommendations for action to manager
  • Supports and implements innovative solutions to customer service issues with manager
  • Participates in management team meetings with a view to sharing common concerns of the court services team in order to proactively problem-solve common issues and concerns
  • Ensures proactive approach to Occupational Health & Safety
  • Perform duties and responsibilities of Clerk Monitor/Court Clerk as required

Key Qualifications:

  • Considerable experience in court support services, including overseeing the day to day operations of the court room, successfully collecting and maintaining evidence from trial settings, etc.
  • Experience in providing training, motivating and supervising staff in a service oriented, politically sensitive environment.
  • Experience with computerized office systems (Word, Excel, PowerPoint and MS Access), as well as related court computerized work management systems, (i.e. ICON, PTMS etc.) and recording/transcription devices (DAR).
  • Completed post- secondary education in Legal Services, Court & Tribunal Administration, Business Administration, etc. or equivalent combination of education and experience.
  • Knowledge of court procedures and practices relating to judicial support and general business office administration.
  • Ability to communicate effectively and diplomatically with all levels of judiciary, staff, public, prosecutions, elected officials and external agencies.
  • Knowledge of relevant legislation, regulations and procedures relating to court and office administration. (Provincial Offences Act, Courts of Justice Act, Freedom of Information Act, etc.).
  • Superior analytical, conflict resolution and problem solving skills, with the ability to develop and recommend effective solutions.
  • General knowledge of government legislation in the areas of employment, occupational health and safety, labour and human rights.
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
  • Communication: Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

    Accommodation: The City of Toronto is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy . You can request for accommodation related to the protected grounds at any stage of the City’s hiring process, i.e., application, screening, assessment and placement.

    If you are an individual with a disability and you need accommodation in applying for this position, please email us at [email protected] , quoting the job ID #2287090 and the job classification title.

    If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.

    or proceed with Standard Application Form.

    Employment Type: Full Time
    Location: Toronto, ON, CA
    Posted on: 2017-10-18
    Posted by: