City of Toronto Application & Technical Support Specialist 2 Full Time in Toronto, ON

Overview

City of Toronto

Branch Toronto ON CA

Position:
Application & Technical Support Specialist 2
Location:
Toronto, ON

Extensive experience in a client support function, including desk-side and telephone support for high profile clients….

Major Responsibilities:
Schedules workload and sets priorities

Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues and problems in assigned areas

Liaises and coordinates with internal and external groups on resolution of problems

Recommends preventative solutions to mitigate recurrence of similar problems

Develops and recommends improvements to current environment, policies and processes

Acquires and disposes of hardware and software

Configures network and server related hardware and software

Monitors and maintains access and security of data and infrastructure

Configuration of server hardware and software

Advises desktop configuration management teams on hardware and software technologies and deployment alternatives

Advises network management teams on hardware and software technologies, connectivity and backup and recovery alternatives

Advises security management and control teams on security related technologies and access control alternatives

Performs capacity planning

Prepares training material for coaching clients

Provides training to clients in use of technology

Prepares statistics and drafts summary reports

Prepares documentation to facilitate transfer of knowledge

Supports the centralized management of access control

Installs and rolls out application, hardware and/or software and takes inventory of such assets

Travels to off-site locations

Key Qualifications:
Your application must describe your qualifications as they relate to:

Extensive experience in a client support function, including desk-side and telephone support for high profile clients.

Considerable experience supporting business applications and hardware such as Microsoft Office, GroupWise and media players such as VLC, Intellex, unified communications products, Blackberries and multi-functional printers, etc.

Experience using litigation support and e-discovery software, e.g. Summation.

Experience providing technical support in areas relating to the operation of various wireless/mobile communication devices e.g. tablets, cellular, etc.

Possession of a valid Ontario Driver’s Licence Class “G” and the ability to pass the test for and be qualified to receive a City of Toronto’s Driver Permit and meet all conditions set out in the City of Toronto’s Drivers Manual.

You must also have:
Excellent organizational, conceptual, analytical, problem solving and multi-tasking skills with the ability to set priorities, co-ordinate a diverse workload and meet tight deadlines.

Excellent interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation and reports on problems and to deal effectively with staff at all levels within the organization.

Proven commitment to delivering superior customer service, performance quality and continuous improvement.

Demonstrated ability to work effectively within a dynamic team setting and/or project environment.

Ability to lift/move equipment/boxes up to 40lbs.

Ability to report to various work sites.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants who provide an email address may receive their written correspondence with respect to this job posting directly to the email address provided with their application. As an applicant, it is your responsibility to ensure that you check your email regularly to receive this correspondence.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the City of Toronto’s Accommodation Policy , accommodation will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.